Client Service Representative

VCA South Arundel Animal Hospital is located just south of Annapolis, MD.  We have 3 doctors and a full staff that helps to make sure that the hospital runs efficiently.  You will want to work with us because, like us, you love animals!  You also love to help people and will be fantastic at helping our pet parents.  Our days here are very busy and you like a fast paced atmosphere.  You will be a quick learner because we will have much to teach you.  If you are looking to grow a career then we are a super option for you.  Our front desk greets clients and helps to set the tone for the practice.  You keep the flow of the day going smooth.  You will be checking in doctor appointments, grooming pets, or surgery appointments, all while answering busy phone lines, helping clients who are picking up prescriptions or food, all with a smile on your face and a welcoming mannerism.  We excel in Client Service and want our clients to always feel the love and gratitude we have for them.  You will also be compassionate as we deal with end of life decisions that  our pet parents may have to make for their fury family member.  It is our job to help them through a very difficult time,  we have formed special relationships with them over the years, so it is hard for us all to say good bye to patients we have special bonds with.   And yes- we do get to play with puppies and kittens- not all day- but we do get that perk!

ESSENTIAL FUNCTIONS:
• Customer service functions, including: greeting visitors, answering telephones, answering questions
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Managing medical records, charts, reports and correspondence
QUALIFICATIONS:
• At least one year of proven past experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others’ reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• Willingness to work non-traditional hours, including nights, weekends and holidays
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste
BENEFITS:
We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com