Client Service Representative

Role and Responsibilities
CAE, the worldwide leader in aviation training is looking for aClient Service Representativeto join our brand new, state of the art, Business Aviation Training facility in Las Vegas.
If you are someone who thrives in a fast paced, dynamic environment and have a passion for providing the highest level of customer service this role is for you!!
We have multiple shifts available:

• Weekends required
• Friday - Tuesday
• Thursday - Monday
• Hours may vary between 7am - 6pm based on business needs

*This position will be onsite*
The Client Services Representative (CSR) is responsible for handling an array of client-facing duties. The CSR will be the main point of contact for any/all customer service requests. Their focus will be to interact with customers in person, over the phone and via email. They must maintain a high level of professionalism.
The ideal candidate will be customer focused, detail and process oriented, and able to effectively communicate with both internal and external customers. This position will have a strong focus on driving customer satisfaction through leveraging internal relationships to help achieve client retention.
Primary Responsibilities

• Experienced in providing seamless support to all levels including C-level executives
• Contacts clients for pre-training introduction
• Assists with troubleshooting and provides necessary training materials
• Arranges to collect client check in documents prior to arrival
• Delivers hospitality items and check in badges with schedules to local hotels
• Ensure classroom is properly set up and materials are available
• Greet clients at check in to the training center
• Provides executive level support during their training event
• Organize meetings and ensure they are coordinated, placed on Outlook calendars, etc.
• Will offer NATA approved fingerprinting and receive necessary TSA approvals
• Will become a Notary Public and adhere to the rules associated
• Excellent verbal and written communication skills required
• Meticulous attention to detail
• Acts as liaison for the client between various internal departments
• Training Center is open 24/7, schedule may vary based on business need

EDUCATION & EXPERIENCE REQUIRED

• High School graduate or equivalent
• Two-year degree highly preferred
• Hotel, concierge, travel or customer service experience preferred
• Expert level Experience in Microsoft Suite products including Word, Excel and PowerPoint with emphasis on MS Outlook and Teams
• Comfortable providing support to Clients on Apple products and iOs applications
• Adept at utilizing and learning multiple software platforms

QUALIFICATIONS

• Able to process sensitive data and correspondence with uncompromised integrity and confidentiality.
• Can easily build rapport with clients and stakeholders both in person and in writing.
• An expert communicator who can listen effectively to find the root cause of issues and communicate in a clear and friendly way to ensure positive results.
• Professional appearance and dress required
• Always maintains a positive and consummately professional demeanor with ability to instill the trust and engagement of others.

WORKING CONDITIONS

• Ability to sit for prolonged periods of time up to 8-9 hours per day
• Ability to pick up 30 lbs. or less
• Stooping, squatting may be required
• Ability to be on the phone for long periods of time

CAE OFFERS:

• Closed for holidays including Christmas Eve - New Year's Day
• Benefits: Fully flexible, allowing you to choose what is important. Benefits start on day one
• Retirement: Defined Benefits Retirement Plan & Group Registered Retirement Savings Plan (RRSP).
• Financial Perks: Employee Stock Purchase Plan & numerous corporate discounts.
• Personal and Family Programs: Physical Wellness Plan & Supplementary Maternity Plan.
• Work-Life Balance: Flextime & Jeans Fridays all year.

CAE is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
CAE is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail HRBusinessAviation@cae.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
E-Verify
As a Federal Contractor, CAE is required to participate in the E-Verify Program to confirm eligibility to work in the United States. If you'd like more information about your EEO rights as an applicant under the law, please click here for the EEO is the Law Poster: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
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Position Type
Regular
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Equal Employment Opportunity
At CAE, everyone is welcome to contribute to our success. With no exception.
As captured in our overarching value "One CAE", we're proud to work as one passionate, boundaryless and inclusive team.
At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.