Address
Form of workTitle: Client Service Partner
Location: Wilmington
Working Hours: Monday to Friday - 9am - 5pm
Hybrid
As a Customer Service Partner, you will be responsible for providing clients with business-to-business support, taking and fulfilling orders, as well as managing a portfolio of digital assets. Additionally, you will be working with the Product Manager with different duties. This role would suit someone who is internet savvy and seeking a career working with cutting-edge technology and global internet branding.
Some of the things you will be doing:
Building and maintaining client relationships by providing excellent customer service to both internal and external clients
Providing service support for accounts (handling service issues, invoicing questions and research for individual client requests)
Managing a portfolio of domain names, trademarks and brand protection business to help protect and secure their global internet brands
Taking and fulfilling orders, partnering with our clients to become their trusted advisor
Identifying new revenue opportunities/enhancements to product offerings
Cooperatively work with Service Support teams to complete internal and external customer orders
Assisting Product Managers with brand launches, problem-solving, product development and troubleshooting
Understanding and communicating Industry changes and new product offerings to clients
Research and analysis of customer data
Conducting online demonstrations for clients and sales staff
What technical skills, experience, and qualifications do you need?
Must be fluent in English
Experience in a similar customer service-orientated role is advantageous
Outstanding written and verbal communication skills
Strong Microsoft Office skills including MS Excel, Word and Outlook
Ability to work independently as well as on a team
Exceptional organizational skills with the ability to prioritize work, unsupervised, under pressure in a busy environment
Previous experience in producing quality results with high attention to detail
Ability to be direct, open, and honest when dealing with customers and co-workers
#LI-SM1
- CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006 and are a 2022 National Top Workplace.
- We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.
- CSC offers excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts. We also offer you a 401(k) with employer match and profit-sharing, paid time off, tuition reimbursement, and more.
- Our global standard for our work environments supports current and future technology initiatives through open design, sit-stand workstations, and digital interface points with wireless access throughout the campus. It's an exciting time for us in terms of growth and expansion.
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.
CSC is committed to creating a diverse and growth-oriented environment where everyone is valued and respected. CSC offers challenging career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
