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Form of workAs a Benefit Payments Client Service VP, you'll be responsible for supervising BPS Operation Delivery reps, acting in an escalation capacity, additionally representing JPM at client meetings with existing and prospective clients.
Job Responsibilities:
- Deliver day-to-day support for external clients and their retirees Qualified and Non Qualified retirement plans
- Monitor and resolve service issues, acting as the advocate for the client and their former employees
- Managing client on-boarding's
- Hosting client service calls (remote and in-person)
- Managing complex year end projects and fluctuating seasonal workloads.
Required qualifications, capabilities and skills:
- 3 years experience in Benefit Payment Services & external Client facing role
- Must have a proven track record demonstrating a proactive, hands-on management approach, with excellent time management and prioritization skills
- Prior/current management experience of several teams and multiple individuals
- Experience with coaching, mentoring and development of their direct reports
- Strong Client and Risk Management skills and the ability to communicate with all levels of management
- Creative problem solving skills - working across the organization to solution issues and implement for the client
- Communication skills - excellent oral and written business communication skills, ability to present information clearly and concisely to groups, ability to chair facilitate meetings with client and managers
Preferred qualifications, capabilities and skills:
- ERISA and retirement plan knowledge
- Benefit Payment experience
- Experience with pension Tax forms 1099R, W2, 480.7c and 1042S
We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. (If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) 1-866-777-4690 and indicate the specifics of the assistance needed.)
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
