Address
Form of workOur team of professionals have a wealth of knowledge and experience in the marketing industry locally and internationally. Creating longstanding relationships between client and consumer is our core aim, Through consultation and the implementation of our marketing know-how, we always deliver. Your vision combined with our expertise is vital, we aim to please all parties and deliver a service that exceeds expectation. At the very heart of the marketing process is the client's dream and as a company we will do whatever it takes to make that dream a reality.
This position will be responsible for onboarding new clients, supporting existing clients and maintaining client relationships. The onboarding process includes account set-up and system configuration, training and system roll-out. Our clients will rely on you to coordinate and manage all aspects of launching our product at all of their locations. Additionally, they will rely on your product knowledge and suggestions for best practices. After launching new clients, you will monitor accounts to ensure consistent usage and identify possible barriers to continued use of our product.
Salary range: $49000 - $59000 per year.
Responsibilities
Quoting, order processing, generating license keys, and invoicing as well as all record-keeping pertaining to sales and licensing of our Analytica products, services, and integrated solutions
Generating new qualified leads by conducting research to identify decision-makers, sales deal catalysts, and influencers within targeted accounts
Sustaining our current customer base through maintenance and subscription renewals and prioritizing responses to their ongoing needs
Researching named target accounts in industry, market, business strategy and/or technology trends aligning with Lumina marketing initiatives
Creating and delivering compelling content and consistently following through on sales & demand generation campaigns
Working closely with the sales and marketing team to understand and improve the execution of campaigns. Collaborating in the planning and execution of company marketing and sales initiatives - providing input from market engagement with prospective customers
Planning and scheduling sales and marketing engagements with Lumina management including customer site visits, industry events, and performance updates.
Minimum of 1-2 years experience in onboarding, account management or project management
Minimum 1-2 years client relationship experience required
Experience with Google Drive required & advanced knowledge of Google sheets preferred
Technical aptitude and willingness to continue to self-train and enhance knowledge of new technologies and service
Highly organized and detail oriented
Ability to multitask and prioritize
Excellent communication skills (written & verbal)
Desire to provide outstanding customer service
Self-starter with ability to pick up and implement new concepts and directives easily with little supervision
Ability to manage tight deadlines
Adaptability and flexibility to handle considerable variety in the workplace
401(k)
401(k) Matching
Dental Insurance
Disability Insurance
Employee Assistance Program
Employee Discount
Flexible Schedule
