Client Service Associate - Westport, Ma

Financial Planning Alternatives is an independent financial consulting service, owned by Monisha Potter, CFP and located in Westport, Massachusetts.  Our firm has the ability to deliver a broad range of financial services to help solve the needs of clients and help accomplish their goals.

Summary

The Client Service Associate reports to the CERTIFIED FINANCIAL PLANNER and is critical to appropriately leveraging the Advisors' time. This position utilizes excellent time-management and problem-solving skills to confidently process, follow-up, document and track paperwork, account opening and funding to completion.

Essential Duties and Responsibilities

• Assist in client meeting preparation and follow-up including assembling requisite paperwork, report generation, appointment scheduling and post-meeting documentation
• Manage client needs regarding processing, service, and problem resolution in a timely and accurate manner while ensuring documentation and record keeping adheres to compliance standards
• Successfully partner with Broker Dealer for new account establishment, account maintenance, and compliance
• Process, submit, and service all account paperwork/requests; follow through to completion utilizing paperless procedures (including eSignature) where available
• Maintain Salesforce CRM database; define and ensure adherence to appropriate Client Service models and coding of client accounts
• Manage multiple and competing priorities daily in pursuit of business objectives
• Other responsibilities as assigned by CFP

Knowledge, Skills, and/or Abilities

• Advanced computer skills (Outlook, Word and Excel) are essential
• Excellent communication skills, both verbally and in writing
• Strong time management and organizational skills; able to work independently and effectively manage multiple tasks at once
• Ability to build relationships with clients and internal partners

Education and/or Experience

The ideal candidate will have 2+ years of experience in the financial services industry allowing for a good understanding of broker/dealer operations and financial services products, including but not limited to: mutual funds, equities, annuities, insurance, managed accounts and various account registration types

• Previous experience in the independent financial services culture preferred
• Previous college level experience in Economics and Finance a Plus
• SII and/or other FINRA or SEC sponsored licenses a plus (but not required)