Client Service Associate (Charles Schwab Platform Experience)

Lead - Advisor is a consulting and search firm specializing in wealth management. This role is for a client firm.

Our client, a wealth management practice in New Jersey, is hiring a Client Service Associate. You would work with the entire team to coordinate all Client Service activities, focusing on delivering the ultimate client experience. The position is critical in building long-lasting client relationships, thus ensuring the company's continued profitability through identifying organic growth and referral opportunities. The individual spends most of their time in client-facing activities (via phone) so that the advisors can focus efforts on growing the practice through marketing and sales activities.

Responsibilities

Client Related

• Assist advisor in client meetings
• Assist clients with task completion
• Responsibility for client satisfaction
• Client paperwork
• Account applications
• Transfer forms
• Change of address forms
• Move Money forms
• Rollovers
• Input portfolio sheets to Redtail
• Trading
• Required Minimum Distributions
• Monthly cash disbursements for clients are funded
• Preparation of monthly investment reports

New Business Generation

• Provide excellent Client Service so clients will refer their peers

Firm Role

• Responsibility for the positive work environment
• Role model for team members
• Cross Train in other areas to assist when needed
• Help database administrator by updating database for changes
• Participate in weekly firm meetings

Qualities Required

• Reliable, follow through work to completion
• Good communicator – the ability to work with clients
• Good communicator – the ability to keep planner informed and up-to-date
• Seeking job stability
• Dedicated and loyal to trusted people
• Exceptional listening skills
• Flexible and accommodating
• Can take direction and execute a plan
• Detail oriented
• Time management ability
• Independent thinker and problem solver
• Ability to prioritize tasks
• The positive attitude around the office
• Passion to help people / empathetic and understanding
• Ability to take direction from multiple planners
• Self-starter

Education and Experience Preferences

• Years in the financial services industry - 5-10
• No licenses are required
• Technology - Microsoft office, CRM System are preferred.
• Knowledge of Charles Schwab platforms
• Undergraduate degree is preferred

Compensation

• Base Pay Range
• Bonus 15% based on firm metrics
• Paid Time Off
• Sick Pay

Benefits

• Flexible Spending Account
• 401(k) Match
• Basic Life Insurance
• Short-Term Disability
• Long-Term Disability
• Dependent Care
• Medical Benefits
• 401(k) / Profit Sharing

Lead-Advisor, LLC is a Wealth Management Consulting and Search Firm. We help Fortune 500 firms, independent RIAs and solo-practitioners identify talent for their hiring needs. We help wealth management professionals upgrade their careers and find new opportunities. For more resources and information please visit www.lead-advisor.com.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k) matching
• Health insurance
• Life insurance
• Paid time off

Compensation package:

• Bonus opportunities

Schedule:

• Monday to Friday

Work Location: In person