Client Representative

Our team is seeking a Entry Level Account Representative! Apply with a company that offers amazing opportunity for growth, advancement and company culture!

No experience? No worries, we'll train you!

Responsibilities

• Manage large amounts of customer interactions
• Generate sales and leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers and meet their needs

Skills

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree

Job Types: Full-time, Internship

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• Employee discount

Compensation package:

• Bonus opportunities

Schedule:

• 8 hour shift
• Day shift
• Weekends as needed

Ability to commute/relocate:

• Indianapolis, IN: Reliably commute or planning to relocate before starting work (Required)

Language:

• English (Required)

Work Location: On the road