Client Relationship Manager

GENERAL JOB DESCRIPTION

The Client Relationship Manager (CRM) is an individual contributor responsible for relationships with Corporate Retirement Plan Sponsors. The CRM manages a book of business comprised of small and mid-sized companies and is responsible for overall client satisfaction, retention, and relationship expansion. This position is in Cleveland, OH.

MAJOR DUTIES AND RESPONSIBILITIES

• Form, maintain and strengthen relationships with key clients.
• Develop and manage business plans that identify key clients and list action steps to strengthen those relationships.
• Responsible for client retention and manages pricing strategy, RFIs, RFPs, and benchmarking exercises for client portfolio. Manage negotiations for existing clients.
• Participate in the sales process for new 401(k) business. Identifies business opportunities for both organic growth and across the company. Work within the organization to develop, position, and implement these solutions.
• Consult with clients on investment issues including performance, diversification, style and suitability
• Work with plan sponsors to design participant education campaigns that drive increased participation and contribution rates and improve overall plan health.

EXPERIENCE/CREDENTIALS

• Minimum of 4 years of experience in the financial services industry or 2 years within the defined contribution marketplace
• Bachelor’s degree preferred or equivalent work experience.
• Preferred: client management experience with knowledge of plan design features for 401(k) and non-qualified, ERISA plans, legal and regulatory framework, industry trends

COMPETENCIES

• Thrives in a team-based environment.
• Ability to work in a dynamic and fast-paced environment.
• Maintains absolute confidentiality of client information and safeguards client and company data; maintains high ethical standard in all practices.
• Demonstrate knowledge of defined contribution financial products and services
• Ability to travel frequently (25 – 40%)
• Preferred: consultative and negotiation skills, demonstrate strong verbal and written communications skills

FEATURED BENEFITS:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• Health Savings Account
• Paid Maternity Leave
• Paid Parental Leave
• Tuition Reimbursement