Address
Form of work
SalaryRESPONSIBILITIES
- Account Management responsibilities for our existing client base.
- Work with the Regional Manager, Operations Managers and Area Managers to help establish and manage goals and responsibilities.
- Review existing proposal templates, review suggested changes with Regional Manager.
- Provide Quality Control for all outgoing proposals.
- Train and educate staff on customer-centric approaches and best practices to foster a customer-focused culture throughout the organization.
- Analyze customer feedback, surveys, and data to identify customer pain points and different ways to improve the customer journey and create a positive experience.
- Develop and implement strategies to improve customer interactions across multiple touchpoints and channels.
- Review existing customer service standards and guidelines to ensure consistent and exceptional service delivery for building customer relations.
- Prepare Monthly Reporting Packages for existing clients.
- Attend monthly meetings with Regional Manager and existing clients, as directed.
- Conduct market surveys to identify areas of opportunity, keeping the team up to speed on competitors’ strengths and weaknesses.
- Gather appropriate information on leads obtained while in the field to help strategize on winning the business.
- Utilize CRM to input and research new and existing leads.
- Assist in development of thought leadership, and customer-facing presentations.
- Define and maintain a high bar for team member expectations and enable the team to achieve it.
- Challenge the team and yourself to continually learn and grow as trusted advisors to clients.
- Create, review, and approve formal statements of work, change requests, and proposals.
- Develop senior-level relationships with customers.
- Remain knowledgeable and up-to-date on parking technology and equipment vendors Diamond is currently working with.
REQUIREMENTS
- Prior experience in customer success or equivalent history of increasing satisfaction, adoption, and retention.
- Familiarity working with clients of all sizes.
- Exceptional verbal, written, organizational, presentation, and communications skills.
- Detailed oriented and analytical.
- Strong team player but self-starter
- Strong technical, analytical, and problem-solving skills.
- Experience: Minimum AA or work experience
We maintain broad salary ranges for our roles to account for variations in experience, training skills, geographic location, and market conditions, as well as to reflect our differing products and lines of business. The pay range referenced is as of the time of the job posting.
Benefits: For full-time employees, we offer a comprehensive benefits package that is subject to elections and eligibility that includes Medical, Dental, Vision, Disability, Health Savings Accounts and/or Flex Spending Accounts, Employee Assistance Program, Employer Provided Life Insurance, Employer Provided AD&D, Voluntary Life Insurance and AD&D, Personal Accident Plan, Tuition Reimbursement and a NQ Deferred Compensation Plan. We offer 8 paid holidays per calendar year, as well as Paid Vacation once eligibility requirements are met. Sick pay is available pursuant to the required state and local laws.
We are committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
