Client Product Manager

Our Mission

iSeatz provides digital commerce and loyalty tech solutions that enable travel and lifestyle bookings to global customers including American Express, Expedia, and IHG Hotels. Our proprietary platform processes more than $4B a year in transactions.

We have a history of long-term trusted relationships and innovation that drives tangible value to our customers through a customizable, scalable, and secure platform, a global third party marketplace, and loyalty integration.

We aspire to put our customers at the heart of every decision and exceed their expectations with best-in-class solutions and business-value innovations.

What you’ll do

The Client Product Manager reports to the Vice President of Client Product and works collaboratively with other Client Product Managers, Product Managers and Product Design Managers to develop, prioritize and execute their components of our client’s user experience (product/platform).

In this role, you will collaborate with each client to create a roadmap of initiatives which enhance the user experience and create business value. In addition to client inputs, this role will understand the loyalty and component (ex. Air, Hotel, Car, Dining) industry landscape as well leverage analytics available to evaluate program performance and develop forecasting of projected performance related to future enhancement impact.

Your Impact

• Guide a pod/team of engineering resources (Tech Lead, Front End/Back End/Full Stack) plus QA to prioritize the backlog of initiatives (internal and client-driven), document initiative requirements, refine requirements and solutioning during collaboration, define the acceptance criteria that validates successful delivery, document all aspects of the client experience (integrations and UI) and collaborate on future enhancements and innovations
• Create and sustain trusted relationships through cross functional team collaboration and company leadership
• Understand and confidently communicate the technical components of software development and how they translate into an online user experience
• Participate in ideation with client partners on opportunities to drive enhancements to the user experience while also creating positive impacts to the client’s business and the iSeatz organization
• Understand the entire product user experience, end to end
• Develop and deploy knowledge including technical components which power your product: APIs, web framework, the program rules that drive the features/benefits of your product (segmentation, personalization)
• Define the necessary metrics to gauge product performance and enable data-driven recommendations to further enhance the experience
• Document business requirements to aid as reference during the development process
• Collaborate with developers post-production implementation to provide solution documentation that will be maintained and shared with the broader organization
• Quantify and qualify the benefits (financial, retention) which support your prioritization of client and internal initiatives, and communicate them effectively to iSeatz leadership
• Leverage your understanding of the competitive landscape in order to benchmark your product marketability and potential market share
• Evaluate other industry user experiences in order to develop a repository of best in class features for consideration on your Client Product roadmap

• Embrace cross-department collaboration with Data Science, UIX Design, and Operations/Support teams, in addition to Architecture, Engineering, and QA

What you bring to the table

• 3-5 years of relevant product management, client management or related business experience
• Experience in technical business analysis
• Ability to translate website functionality to business logic details
• Exceptional communication and writing skills
• Excellent technical business requirements documentation
• Strong understanding of SDLC (agile methodologies) from scoping, requirements gathering, development, and quality assurance
• Proven success managing multiple projects and priorities concurrently
• Desire to continuously learn and improve
• Natural skill in utilizing data to measure performance, quantify business value, and tell a story
• Thrive in a collaborative environment: Seek to achieve personal success, success for your pod/team, and success for the overall organization

• Self-starter: Proactive and anticipate what’s coming next

Bonus points

• Experience with loyalty programs and/or travel industry

• Experience leveraging AI or Machine Learning

Location

This role is remote and can be located anywhere inside the continental United States. iSeatz is a New Orleans-based company with Central Time Zone business hours, but feel free to work from your home office, from the beach, or from the cottage you rented for the summer!

What we bring to the table

iSeatz is among the most prominent tech employers in New Orleans. With employee engagement and community impact at the forefront of our culture, we have been named a 2020 Top Workplace by nola.com and honored as one of the CityBusinesses’ Best Places to Work since 2008, including a 1st place award in 2020, at the height of a global pandemic.

iSeatz is committed to ensuring all employees are given every opportunity to succeed and grow within and beyond their current roles and responsibilities. We work diligently to build and maintain trust among our workforce in everything we do, beginning with fostering an autonomous and thought-provoking work environment.

Micromanagement does not have a place at iSeatz. You will be trusted to use the knowledge and experience that brought you to iSeatz in tandem with the support of your manager and those around you, as needed, to deliver a high-quality end product.

We value a diverse workplace

We are committed to building and maintaining a culture of support, awareness, and sensitivity about the importance and impact of our differences and leverage these differences to build a stronger iSeatz.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the People Operations Team at humanresources@iseatz.com.

A note about joining our workforce

At iSeatz, we’re looking for candidates who are genuinely excited about joining our fast-paced and motivated team. If you’re not enthusiastic about the opportunity to be a significant contributor; to lead with confidence, discipline, impact, thoughtfulness, innovation, and accountability; and to bring your passion and drive for this specific role to the table, we ask that you kindly refrain from applying. On the other hand, if this all sounds like you, we can’t wait to hear from you! Come help us shape the future of the travel and loyalty tech industry.