Client Experience Representative

Do you want to join an AWESOME, GROWING company, who focuses on our employees and clients in ways that most others don’t?

Heartland Turf and Landscape is expanding our team and hiring a Client Experience Representativeto help facilitate our growth in our industry. If you have excellent communication and people skills, with a focus on customer service as well as system-based, detail-oriented thinking, you could be the perfect fit for this position.

Before you apply to this posting, you must be able to answer ‘yes’ to the following:

• Do you enjoy proving all-star customer service to clients?
• Are details and completion of tasks something that gives you energy?
• Are you looking for a position in a fast-growing service industry company?
• Do you enjoy following and creating a process?

Why should you work for Heartland Turf and Landscape?

• We offer room to advance in a growing company in a friendly workplace.
• Competitive pay range of $22-$24 per hour. Top candidates that are A-Players could command the top of the pay scale 
• After the introductory period, you will be granted benefits
  • 10 days of paid time off
  • Health insurance (the company pays 50% of premiums)
  • Simple IRA with company match.
• This is a full-time, year-round, hourly position, eligible for overtime

Job Summary

In this role, you will be responsible for working closely with clients and all team members. You will be the voice and sometimes face of our company, to our clients and staff. You will help our clients with questions, scheduling, billing, via phone or email, and whatever is needed to help our clients. You will help support our team with data entry, scheduling, sales and marketing, inventory, and invoicing. Essentially, the perfect candidate will be the ‘Swiss Army knife’ of the company as you will need to be multi functioning and be willing to help out. No two days will be exactly the same. Please note that this position is in our Grandview, Missouri office, and not remote.

Requirements

Basic essential requirements will be: a minimum of 2 years of administrative experience, 3 years of customer service experience, 1 year of sales experience (including quotes and estimates), proficient in Microsoft Office. You must be friendly, reliable, detail oriented, personable, coachable, well spoken, process driven, and an expert in communication - a Jack of all trades for our office.

Bonus points if you have an Associate degree, are bilingual English/Spanish, an expert in MS Office, or proficient with other software like QuickBooks, Google Docs, etc.

*Please answer ALL questions in the application. Incomplete applications will be rejected immediately.

Related Titles: Customer Service Representative, Administrative Assistant, Office Coordinator, Administrative Coordinator, Administrative Specialist, Data Entry Specialist, Sales Assistant, Customer Relations Representative, Client Account Representative, Account Specialist, Scheduling Coordinator

**Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.