Kraken Technologies is a company within Octopus Energy Group who are licensing the Kraken platform and operating model to clients across the world. Current clients are both the Octopus Energy Retail businesses around the world as well as external clients such as Good Energy, Origin, EDF, E.ON & Queensland Energy - with many more expected to join over the next few years!
We have been licensing Kraken for over 3 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like.
You will be the Kraken contact for all ongoing development and technical requests for Octopus Energy Germany - working on a day to day basis to set them up for success and manage feature requests that are received. You will be managing the in-life client relationship, triaging issues, managing roles and permissions, tracking and updating on progress, explaining blockers, delays and changes in direction to client's operational teams.
You will be responsible for imparting the knowledge of how Kraken works and up-skilling the client's ops team to become experts on Kraken. You will also support the client in adapting to ways of working that are aligned to Kraken's development style. You will work closely with Kraken's product managers to request development needs and act as a link to the client.