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SalaryAt Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
The primary responsibility of the Client Delivery Manager (CDM) is to ensure the successful delivery of services contracted by the client on an ongoing basis. The CDM's role is to ensure that the BTCS Customer Success (CS) department fulfills its obligations to clients and enables their success with our products and services while aligning with Broadridge's strategy. To fulfill this mandate, the CDM is responsible for providing exceptional engagement, governance, and support throughout the production line and related solutions.
This is a remote role where you will work off-site. Travel is limited and generally used for team learning and collaboration meetings.
Responsibilities:
The Client Delivery Manager (CDM) serves as the "face of Broadridge" to clients and assumes sole accountability for the end-to-end service. They collaborate with various Broadridge teams and services involved in the solution, bringing them together on behalf of the client. This includes:
- Collaborating with other Customer Success (CS) resources assigned to the client, such as Technical Account Managers (TAM) and Client Service Managers (CSM), to provide a comprehensive view of engagement, potentially spanning multiple solutions (e.g., AT and PT stacks for clients).
- Taking ownership of the client relationship, in conjunction with the TAM and Sales Account Manager, within the regular framework (e.g., weekly meetings, Quarterly Business Reviews).
- Conducting regular client visits to meet with end-users and gather firsthand feedback.
- Attending and potentially facilitating executive-level engagements, as well as engaging with senior-level stakeholders (e.g., executive meetings and visits).
- Promoting Broadridge products while forming and strengthening relationships of stakeholders of existing clients.
The Client Delivery Manager (CDM) serves as the internal representative of the "voice of the client" and is responsible for ensuring that the client's interests are accurately represented while aligning with Broadridge's strategic vision. This includes:
- Triaging client requests and initiatives, advocating for their importance to other departments to ensure proper prioritization.
- Managing critical incidents and driving them towards resolution.
- Supervising incident reports production, coordinating post-mortems, and following up on incident remediation efforts with various internal stakeholders.
- For mission-critical assignments, such as high-profile client projects, stability plans, and remediation for red clients, developing remediation plans and success criteria, orchestrating governance processes, coordinating with internal and external stakeholders, ensuring accountability, and reporting to senior management accordingly.
As part of the engagement, the CDM may be required to spend time on-site with clients, conducting floor walks, assessing their understanding of the product, and providing support to enhance their knowledge and usage, ultimately improving their overall experience. However, this aspect of the role may require additional specialized skills (such as trading experience and in-depth product knowledge) in addition to the client-facing skills described above. Depending on the staff profile, these responsibilities may or may not be integrated into the CDM role.
Compensation & Benefits:
- Salary Range: 175,000 - 200,000 depending on experience. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
- Annual Bonus: 10%
- Benefits: Medical, dental, life and vision insurance. 401k w/ match, parental leave, and more. Medical insurance starts immediately upon hire.
Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. US applicants: Click
here
to view the "EEO is the Law" poster. If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to
BRcareers@broadridge.com
.
