Client Coordinator

For over 77 years, Ernest has been committed to the success of our extended family, our customers, our employees, and the packaging industry itself. When you work with Ernest, you’ll enjoy the advantages of learning proven methods of success, a proactive approach, and having fun while earning what you’re worth with a lot of really awesome people.

Ernest Packaging Solutions is currently in search of a Client Coordinator(B2B customer service rep) for our division located in Salt Lake City, UT. This is a full-time position that offers a competitive pay rate, benefits, along with an amazing employee first culture.

Position Summary:

Client Coordinators (CCs) are non-exempt, full-time employees of Ernest Packaging Solutions who work within the Client Coordinator Department at their assigned division. They are responsible for establishing themselves as reliable business partners to each client through understanding their business needs, order history, and other relevant information. CCs utilize this understanding to provide clients with additional product offerings aimed at strengthening their businesses.

Specifically, CCs provide support to the clients within a Client Relationship Managers (CRMs) book of business. This involves coordinating routine interactions between clients, CRMs, and other support staff to ensure every client experiences the highest level of service.

CCs are trained, supervised, and evaluated by the Client Coordinator Manager at their assigned division.

Essential Functions

• Receives order requests for: price quotations, confirmations, follow-ups and purchase orders. Processes all orders, returns, credits, additional billing and changes or cancellations directly from the Client/Sales Personnel.
• Responds immediately to Client inquiries/information needs and provides positive, courteous service to Clients/Sales Personnel. Answer questions regarding product line, pricing, and deliveries. Provides proof of deliveries by request and samples of product.
• Works with Merchandising to expedite or insure timely delivery of scheduled shipments: maintains close liaison with other departments to carry order through to completion.
• Works with the appropriate internal department’s on inquiries, quotes, returns, credits, stock counts, credit card orders, COD orders and redeliveries from vendor.
• Report all errors or any other pertinent client concerns to Office manager.
• Look for opportunity to add on to client orders, promos, close out items. Suggestive selling to client.
• Ability to visit clients with Client Relation Managers.
• Maintain client records.
• Assist in maintaining assigned Sales Personnel’s unshipped/unbilled report.
• Performs other duties as assigned.

Qualifications

• Minimum 2 years customer service experience or equivalent combination of formal education/training and experience in the industrial packaging or related industry.
• Working knowledge of CRM management systems.
• Thorough knowledge of outbound calling techniques and customer service measurements of success.
• Demonstrated ability to communicate effectively both verbally and in writing.

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights

Work Location: In person