Client Care Representative

Benefits:

• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off

Green-Way Irrigation, founded in 1986, is a family-owned and operated business, specializing in irrigation, outdoor lighting, and drainage. We excel in meeting the needs of residential, commercial, and municipal properties. With a focus on three key pillars, we consistently strive to exceed client expectations, drive tangible results, and uphold unwavering reliability.
We are seeking a Client Care Representative to join our team. In this role, you will communicate with clients to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities

• Receive a high volume of inbound calls and emails
• Identify the reason for the client’s call, collect relevant information, and provide solutions
• Scheduling service appointments for clients
• Collections of past due invoices
• Use best practices in customer service techniques to develop rapport and build relationships with clients

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Experience with Microsoft Word, Excel, and Outlook

• Excellent communication skills, both verbal and written, with a professional and courteous demeanor.

• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively
• Knowledge of green industry is a plus