Client Care Navigator - Chicago

Position Summary

Client Care Navigators connect providers, clients and families in Chicago and the surrounding region to appropriate clinical resources within Odyssey Behavioral Healthcare’s programs. Specifically, this position focuses on the Psychiatric Network which includes six distinct residential programs and a full continuum of services for clients struggling with primary mental health, dual diagnosis, and complex substance use disorder. These are the Pasadena Villa, Network of Programs, LifeSkills South Florida, Clearview Treatment Programs, Silver Pines and Steps to Recovery. Position serves as a liaison and partner to help educate communities, providers, clients, and families about adult psychiatric and substance use disorders, specifically about the role long-term residential plays for acute, persistent conditions. Client Care Navigators are responsible for prioritizing the Midwestmarkets by community and provider partnerships with the greatest need for the services aligned with the center’s clinical and business model to increase clinically appropriate inquires that lead to meeting or exceeding admission goals.

This is a hybrid position based out of Chicago market area with up to 50% travel.

Relationships and Contacts

Within the organization:  Initiates and maintains frequent and close working relationships with the admissions, business development and outreach teams, facility leadership and clinical team members within each facility.

Outside the organization:  Initiates and maintains frequent and close working relationships with families and client seeking treatment, vendors, clinical providers, and referral partners.

Position Responsibilities

  Essential Responsibilities

1. Builds a strategic regional growth plan by evaluating, analyzing and interpreting facility and market utilization data.
2. Utilizes market demographic data available on the web to prioritize favorable markets by economics, age and population.
3. Collaborates with facility and corporate leadership to leverage strategic initiatives.
4. Maximizes available resources to meet or exceed strategic growth goals.
5. In cooperation with facility and Odyssey leadership develops retention strategies for top, maintenance and new targeted accounts.
6. Develops goals and timelines for closing new and enhanced key account opportunities
7. Presents and gains support/commitment from leadership for regional growth strategies and plans.
8. Executes sales and retention strategies and plans; successfully closes new business in accordance with pre-determined targets.
9. Completes face-to-face sales meetings with all key accounts and contacts ensuring that a thorough understanding is gained regarding their desires and needs.
10. Targets follow-up meetings with all key sources, as needed, to close new and additional business, ensuring that internal and external obstacles to business growth and retention are identified, minimized or eliminated.
11. Prepares and presents monthly / weekly reports or updates as requested, identifying trends, additional business opportunities with existing and new accounts and obstacles to retention.
12. Continuously evaluates and modifies growth/retention strategies to ensure optimal business outcomes for market providers and partners.
13. Attends scheduled virtual, in person and internal and external business development and facility meetings.
14. Collaborates with admissions to obtain accurate referral source trends, provide referral source feedback to leverage increased market share for the facility and corporate network entities.

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Minimum Requirements

Education and Experience                                    

Position requires a minimum of a bachelor’s degree from an accredited college or university, with a preferred focus in behavioral healthcare, substance use disorder within an acute hospital or residential setting. Requires a minimum of three-five years related experience, preferably in a behavioral health specific environment.

Skill Competencies

• Excellent computer/technology skills including MS Office
• Ability to exercise sound judgment and discretion
• Excellent organizational and time management skills
• Successful collaborative skills working with a variety of groups
• Intimate understanding of traditional and emerging marketing channels
• Excellent verbal and written communication skills

What we offer

• Multiple Development Pathways
• Company Supported Continuing Education & Certification
• PPO & HDHP Health Plan Options
• Flexible Dental & Vision Plan Options
• 100% Company Paid EAP Emotional Well-Being Support
• 100% Company Paid Critical Illness (with health enrollment plan)
• 100% Company Paid Life & ADD
• 401K with Company Match
• Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
• Six Annual Paid Holidays Plus One Floating Holiday
• Generous Team Member Referral Program

Odyssey Behavioral Healthcare reserves the rights to modify, interpret, or apply this job description in any way the organization desires.  This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position.  This job description is not an employment contract, implied or otherwise.  The employment relationship remains “At-Will.”  The job requirements are subject to change to reasonably accommodate qualified individuals with disabilities.