Scheduler Client Care Coordinator

Job Summary

Ensure that all referrals are received in an accurate, detailed manner and are properly handled. Perform various supervisory activities for scheduling appropriate caregivers to clients, Telephony processing and other payroll responsibilities as needed and other office coordination duties. Assist Owner with organizing marketing contacts, inside sales & processes, accurate data entry and maximize our efficiency of our software (ClearCare). Assist Owner in any other projects that benefit Right at Home.

Essential Functions

• Reflect the core values of the organization (d.b.a. an independently owned and operated Right at Home In-Home Care and Assistance franchise)
• Answer telephone; take inquiries or messages utilizing good telephone technique.

• Receive and respond to referrals and service inquiries on the programs offered by this company.
• Interview, screen and test applicants as needed.
• Supervise, schedule and coordinate day to day activities of the caregivers.
• Assist with recruiting, associate hiring, orientations, in-services, disciplinary actions, etc as needed.
• Perform payroll duties including verifying time sheets and/or Telephony processing. Computer input of time sheet/Telephony changes for payroll processing.
• Maintain documentation of associate work record in ClearCare and ensure current and complete personnel records for all homecare associates as needed.
• Communicate continually with associates and clients to evaluate service.
• Respond promptly and courteously to all clients calls.
• Perform on-call coordinator duties as needed.
• Assist with sales, marketing and public relations efforts as needed.

Supervisory Responsibilities:

? This position will be responsible for overseeing all of the functions performed by the field staff. Responsibilities include interviewing, hiring and training employees, planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems. This position requires On-Call responsibilities after hours, nights and weekends.

After-Hours Coordinator Responsibility

As an after-hours coordinator you will be on-call outside the Right at Home office after regular business hours. Your duties and period of availability will be part of the on-call rotation among current office staff.

Knowledge, Skills and Abilities:

• This position must demonstrate excellent oral and written communication skills and the ability to listen effectively
• This position must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Ability to demonstrate effective interpersonal skills essential as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Ability to organize and prioritize daily, monthly and yearly work
• Ability to establish good working relationships with colleagues, the franchise owner, clients and the community
• Ability to sit at a desk and listen effectively for long periods of time on the telephone
• Ability to present a professional appearance and demeanor
• Ability to operate office equipment
• Must be patient and congenial on the telephone
• Must have computer skills and be proficient in Word and Excel
• Ability to work evenings or weekends as required
• Knowledge of the senior-care industry
• Ability to perform duties in a professional office setting
• Excellent written and verbal communication skills
• Ability and desire to work in a fast-paced challenging environment
• The desire to meet and exceed measurable performance goals
• Naturally curious and passionate
• The technical aptitude to master our every day tools
• Highly self-driven sense of motivation
• Ability to deal with objections
• Fanatical attention to detail
• Willingness and capacity for learning
• Identifying and implementing efficiency improvements
• Technical aptitude and understanding the whole business and how it all fits together
• Ideas are great; collaboration is where company?s improve measurably
• Communication, communication and communication are three keys in our business

Additional (non-essential) Functions

• Other general office and clerical functions.
• Other duties assigned by the Owner/Operations Manager.
• Work as a caregiver in case of staffing emergency.