Client Care Coordinator/Scheduler

This is a critical position that involves the following Job description

Our agency is seeking an enthusiastic multi-tasker to join us in our mission to enhance the lives of our staff and the aging adults and their families we work with. The scheduler is responsible for meeting the scheduling needs of our valued clients and caregivers. The right candidate will have working knowledge of the healthcare field and exceptional customer service.

This is a critical position that involves the following:

1. Creating and maintaining accurate client and caregiver schedules in our scheduling system.
2. Reacting quickly and communicating with clients and caregivers on a daily basis.
3. Resolving critical issues.
4. Most importantly...making a huge difference in caregivers and senior's lives!!

Primary Responsibilities:

• Answer incoming calls in a friendly, professional and knowledgeable manner.
• Create and maintain accurate client and caregiver schedules in our scheduling system, with an emphasis on creating high quality matches and the development of extraordinary relationships.
• Resolve all open schedules in a timely manner, communicate updates with clients and caregivers, to ensure our clients receive the care they are expecting
• Monitor, mediate, and log all client and caregiver activity and communication utilizing our scheduling system.
• Follow up with all client and Caregiver issues to ensure their problems are resolved.
• Enter and maintain accurate, up-to-date client and caregiver records in the scheduling system.
• Increase client loyalty by utilizing the consultative sales process to better meet our current client needs.
• Follow up and communicate caregiver and client issues to ensure problems are resolved timely.
• Recognize and capture opportunities to increase service hours to enhance and/or increase quality care.
• Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation.
• Demonstrate open and effective communication with the owner, colleagues, caregivers, clients and family members.
• Participate in on-call rotation at least 1 week per month. This entails answering calls after hours and on weekends, resolving any scheduling issues, client issues, and service inquiries that arise. This time is paid in addition to your salary.
• Perform caregiver services occasionally as needed

Knowledge, Skills, and Abilities

• Must be able to work in a fast paced environment, and deal with sudden changes and critical issues that can arise at any time
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines.
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Must have the ability to organize and prioritize daily, quarterly, monthly and yearly work
• Must have the ability to establish good working relationships with the owner, office colleagues, clients and Caregivers
• Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
• Must present a professional appearance and demeanor
• Must have the ability to operate office equipment and office technology
• Must be patient and congenial on the telephone, resolving issues with caregivers in a timely fashion
• Must have computer skills and be proficient in Word and Excel
• Must have the availability to work evenings and weekends as required (see on-call responsibilities)
• Must have the ability to perform duties in a professional office setting
• Must demonstrate knowledge of the senior care industry or be willing to learn quickly

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• On call

Work Location: In person