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Form of workJob Description
We want people to look + feel amazing. "Look good feel good" isn't just a cute phrase around here. We make it happen, in real life, every single day. It's all about innovation, personalization, and connection. No two people are ever alike, and neither are their treatments. We have high standards. Our treatments are curated from nothing but the best. We believe chic and high-end should still be friendly and approachable. This is OrangeTwist. Your treatment shop.
- Fastest growing chain of aesthetic treatment centers in The United States!
- 13 locations and growing
- 7 different types of treatments in 1 shop
As a Client Concierge at OrangeTwist, you will provide exceptional customer service and ensuring an outstanding experience for our clients. You will be responsible for creating a welcoming and professional atmosphere, managing client appointments, and coordinating various administrative tasks. The Client Concierge serves as the primary point of contact for clients, offering guidance and assistance throughout their visit at OrangeTwist. This position requires excellent communication skills, a friendly demeanor, and a passion for delivering top-notch service in a fast-paced environment.
Location: 1700 116th Ave NE STE 101, Bellevue, WA 98004
Schedule: 3 to 4 days a week including weekends (1-2 weekdays, and Saturday's)
Compensation: $15+/hourly with Commission
What You Will Do:
- Represent the company in a positive and professional manner
- Greet all visitors with a friendly attitude, complete check-in process and connect them with the appropriate OrangeTwist team member
- Answer phones and center email in a courteous and professional and timely manner; takes messages, answer questions, schedule appointments, or direct call as needed
- Up-sell products and services to clients and process payments
- Receive and sort daily mail; prepares and forwards outgoing mail and packages
- Performs general clerical duties including but not limited to filing, photocopying, organizing and maintain file system, files correspondence and other records
- Partner with Center Management to order and maintains supplies and keep reception area organized and clean
- Demonstrates a high level of professionalism in dealing with confidential and sensitive issues
- Acquire and maintain knowledge of Zenoti, OrangeTwist membership, & rewards and financial programs.
Qualifications:
- High school diploma or equivalents
- Minimum of 1 year experience as receptionist or call-center experience
- Minimum of 1 year experience in sales
- Minimum of 1 year experience in a spa, wellness, or beauty environment (Preferred)
- Forward-thinking, transparent, and inclusive company culture
- Competitive salary, incentive plan, generous paid time off, sick time, and paid holidays
- Comprehensive benefits package including medical, dental & vision insurance
- 401k employee contributions, FSA, HSA, and dependent care options
- Continuing education with our own University
- Employee referral bonus program, employee resource groups, and professional development
- All benefits dependent on role and eligibility
