Client Associate, City Of New York (Client Services/Account Mgmt.) - Hybrid

Description of Duties:

• Handle sales administration of client's benefit plan by initiating follow-up to resolution of all service inquiries involving claims, membership, billing, interpretation of contract provisions, benefits/plan design, and other administrative requests originating from client groups in a timely fashion.
• Assist with preparing renewals of existing groups by coordinating and submitting quotes and working with Underwriting and other internal departments as needed. 
• Assist sales staff to present and successfully close client renewals by carefully analyzing the renewal prior to release to the client and preparing material to support the renewal proposal.
• Working with sales staff, participate in visits with clients and/or their consultants, and keep clients informed of issues that may impact benefits and rates. 
• Work with sales staff to ensure client satisfaction, retention, and growth by collaborating effectively with other areas of EmblemHealth to proactively prevent and resolve issues as needed.
• Present client Statements of Experience and other year-end reports that highlight the value proposition of the plan.
• Coordinate mailings and actively participate in the organizing and execution of New sales or renewal campaigns such as annual reopeners for the purpose of increasing membership. 
• Working with sales staff, assist with the development of strategies to identify opportunities within assigned client groups to upsell additional coverage and lines of business.
• Remain current with EmblemHealth's benefits and capabilities, industry trends, competitive strategies, and governmental regulations.
• Ensure State licensure requirements are met and up to date.
• Complete and maintain the required group's union training program including, but not limited to the following topics: Collective Bargaining, Labor History, Labor Law, History of the City of New York Benefits Program, and 
  Industrial & Labor Relations.
• Install new and existing client benefit programs/benefit changes. 
• Coordinate and conduct open enrollment meetings and presentations to existing and prospective members virtually and on-site as required by the customer.
• Attend Union events, business dinners, conferences, regularly scheduled client meetings, presentations, and open enrollment on-site meetings.
• Work with community, civic and professional organizations to present information on health care issues, promoting a positive corporate image as well as attending client functions after business hours. Work in the offices of the City of New York Office of Labor Relations and/or key municipal labor union clients for short periods and/or extended period of time for direct client service support when needed.
• In a timely and accurate manner, maintain records, prepare reports and written correspondence (SBC's/ Benefit Summaries), direct materials, gather competitive intelligence, complete forms, and documents.
• SME on process improvement issues for Account Management. Represent Account Management in internal meetings by assuming an active role.
• Perform other duties as assigned or required.