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SalaryClient Advocate Program Administrator
(240002X2)About the Ohio Department of Developmental Disabilities – The Northwest Ohio Developmental Center The Ohio Department of Developmental Disabilities (DODD) is a trauma informed care agency. We offer a state-wide system of supportive services that focus on ensuring health and safety, supporting access to community participation and increasing opportunities for meaningful employment. The Northwest Ohio Developmental Center is located in the northwest region of Ohio and is home to individuals with developmental disabilities.
About Us:
DODD Vision Statement:
An integrated system that helps and empowers people to live their best life.
DODD Mission Statement:
The Ohio Department of Developmental Disabilities is committed to improving the quality of life for Ohioans with developmental disabilities and their families, wherever they chose to live, work, and spend their day.
What You'll Do:
Plan, implement & coordinate developmental center client advocacy program: Develops & implements policies & procedures which promote & protect human rights for individuals with disabilities; ensures, monitors & evaluates compliance with established Medicaid rules, federal & state standards of care, facility accreditation rules/standards, etc.; works with internal & external staff, parents/guardians, families, etc. to establish best practices & resolve issues; prioritizes goals & objectives to ensure person-centered planning & client rights are established & maintained. Works with & consults other program areas to best serve clients, families & facility; and, works with all customers to resolve client issues & questions. Ensures availability of internal & external services for all residents/clients; provides consultation, training & technical advice to department heads, other staff & volunteers concerning advocacy laws & procedures. Lead the center in Trauma Informed Care best practices and activities. Ensure Trauma Informed Care Biographical Timelines are completed for all new admissions and staff are trained on Preparation, coordinating, facilitating, hosting, and scheduling of Trauma Informed Care Biographical Timelines. Ensuring timely training and implementation of staff on TIBT and resilience-based interventions for each person served. Follow-up to debrief with individuals/staff after significant incidents to ensure safety and support is provided.
Provides client advocacy and empowerment services in accordance with DODD standards, state & federal laws & rules governing client advocacy (e.g., explains availability of advocacy & clients' rights services; provides information and rules to customers, their families &/or other parties/entities; investigates clients' advocacy problems, inquiries & complaints pertaining to services, treatment, personal service needs or environment, makes rounds of living units/assigned facility to ensure services are carried out satisfactorily; reviews unusual incident reports to detect adverse trends; ensures that clients have due process protocols in place). Complete Client Satisfaction surveys with individuals and guardian, to include follow up. Supervise activity or social worker roles.
Prepares reports, maintains files, updates records &/or related correspondence; responds to inquiries from all customers. Attends meetings, works cooperatively with facility's client advocacy groups/personnel & other related groups; represents facility on matters concerning client rights; serves as advocacy liaison with local, state & federal agencies; transmits information internally & externally. Performs other duties within range & scope of position.
What’s in it for you:
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
Medical Coverage
- Quality, affordable, and competitive medical benefits are offered through the available Ohio Med plans.
Dental, Vision and Basic Life Insurance
- Dental, vision, and basic life insurance premiums are free after completed eligibility period. Length of eligibility period is dependent on union representation.
Time Away From Work and Work/Life Balance
- Paid time off, including vacation, personal, and sick leave
- 11 paid holidays per year
- Childbirth/Adoption leave
Employee Development Funds
- The State of Ohio offers a variety of educational and professional development funding that varies based on whether you are a union-exempt employee or a union-represented employee.
Ohio Public Employees Retirement System
- OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee’s salary. Visit the OPERS website for more information.
Deferred Compensation
- The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information.
Completion of undergraduate core program in social work or mental health technology; 12 mos. exp. in advocating & delivery of client rights services for persons who have been abused, neglected or who have been diagnosed with mental illness &/or developmental disabilities &/or behavior disorders.
- Or equivalent of Minimum Class Qualifications for Employment noted above.
Job Skills: Human Services
Technical: Advocacy, Communications, Customer Service, Executive Leadership, Management, Planning & Development
Professional: Building Trust, Customer Focus, Establishing Relationships, Leading Others, Organizing & Planning, Verbal Communication, Written Communication
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
The final candidate selected for the position will be required to undergo a criminal background check. Rule 5123-2-02, “Background Investigations for Employment,” outlines disqualifying offenses that may preclude an applicant from being employed by the Department of Developmental Disabilities.
The State of Ohio is a drug-free Workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, positions may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting. An applicant with a positive test result will not be offered employment and will be barred from employment with the State of Ohio for 1 year.
