Client Advocate

Responsibilities:
- Serve as the primary point of contact for clients, providing exceptional service and support
- Build and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction
- Act as an advocate for clients within the organization, effectively communicating their concerns and feedback to the appropriate teams
- Assist clients with troubleshooting and problem-solving, offering solutions and guidance
- Collaborate with internal teams to address client inquiries, resolve issues, and ensure timely resolution
- Stay up-to-date on industry trends and best practices to effectively support clients

Requirements:
- Bachelor's degree in a related field or equivalent experience
- Proven experience in a customer service or client-facing role
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks in a fast-paced environment
- Ability to work independently as well as part of a team

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Type: Full-time

Pay: $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Overnight shift

Ability to Relocate:

• Lawrence Township, NJ 08648: Relocate before starting work (Required)

Work Location: In person