AddressAs a Global Client Advocate within Corporate Risk and Broking (CRB), you will be responsible for achieving overall financial performance of the client team through a variety of methods including maintaining & retaining a F1000 client portfolio, generating new expansion opportunities from existing clients, deploying resources efficiently to ensure profitability and developing and maintaining relationships with Fortune 1000 clients and risk and finance buyers. Client Advocates focus on specific assigned large and/or complex clients/ prospects and are responsible for account planning, pricing and client profitability as well as delivering the highest level of customer service as a primary point of contact for clients in CRB.
The Role
- Coordinate activities from across WTW to ensure excellence in the client experience
- Drive pricing of services and appropriate allocation
- Drive profitable growth from the assigned portfolio of clients and prospects
- Achieve target revenues in the following areas :
- Maintain a core book of revenue
- Strong client retention
- Ensure all clients have an Independent Client Service review at least every two years
- Serve as the primary ‘portal’ to WTW for the client, bringing the right subject matter experts & resources to the opportunity to work collaboratively with the client in that space
- Build deep client relationships and manage the totality of the client relationship to meet Client KPIs and deliver excellence in the client experience
- Embrace the responsibility to demonstrate inclusive, positive, and colleague empowered leadership as a member of the Client Management function’s senior leadership team.
- Develop and use a deep understanding of WTW’s capabilities and expertise across the company
- Develop and mentor others
The Requirements
- 10+ years of experience managing highly complex global accounts
- Must hold all regulatory licenses, certifications, or other requirements applicable under local/national legislation.
- Must be availability to travel on an as needed basis
- Prior experience working with C-Suite level required
- Prior experience in handling complex Multinational and/or Natural Resources Reinsurance Programs.
- Fluent in English and Spanish. Portuguese would be a plus.
This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified.
Compensation and Benefits
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).
Compensation
The base salary compensation range being offered for this role is $200,000 – $250,000 USD. This role is also eligible for an annual short-term incentive bonus.
Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
- Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
- Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off
- Retirement Benefits: Contributory Pension Plan and Savings Plan (401k).
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.
We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.
EOE, including disability/vets
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