Client Account Specialist / Operations Admin

JOB SUMMARY

Assist the owner of the company as needed. Provide excellent customer service and accurately assess all customer needs. Coordinate and execute in-house marketing programs. Demonstrate a professional image of the SIGNARAMA brand at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Front Counter Sales – Serve as the first point of contact for walk-in and telephone customers.

• Execute in-house direct mailings.

• Work closely with vendors to efficiently manage customer orders.

• Respond to customer inquiries to determine needs, provide recommendations and quotes and assist customers with the ordering process.

• Process customer orders. Accurately complete work order. Obtain customer’s approval and down payment.

• Perform Telemarketing calls to: Direct Mail List, Existing Customer Files, New Business Listings and No-Activity Customers.

• Follow up on outstanding quotes..

• Prospecting of new customers via telephone. Generate list of prospects through lead groups or publications.

• Work closely with the Production Area to answer any questions they may have concerning current work orders.

• Maintain a good working relationship with vendors to obtain quotes and follow up on orders in process.

• Implement marketing strategies from Marketing Planner. Execute in-house marketing, working with Owner/Marketing Representative.

• Contact customers when orders are ready and/or manage pickup/delivery.

• Obtain referrals, determine contact name and phone number, and provide follow up with referrals.

• Support sales team, as needed, with reports, close outs, invoices, and daily, weekly and monthly paper work.

• Cross train in other areas of the store.

• Maintain an organized, clean and professional store appearance.

• Complete in store training utilizing the following: Front Counter Sales, Sign Product Training video, and the Owner’s Manual.

Education/Experience/Knowledge:

• Any combination of education, training or general experience that would provide the required skills and knowledge base necessary for successful job performance, to include:

1. Sufficient formal or informal education to assure the ability to use simple math (adding, subtracting, multiplying and dividing whole numbers and fractions, as well as converting fractions to decimals);
2. Previous experience as a customer sales associate/service representative.