Client Account Coordinator - Fleet Management

Overview As we continue to build our team in support of our vision to the be the world’s best and most trusted mobility company, Enterprise Fleet Management, an affiliate of Enterprise Mobility is excited to announce the opening of a Client Account Coordinator! The Client Account Coordinator will be responsible for the accounting administrative functions within Fleet Management. Those functions include, but are not limited to, researching billing questions and contacting customers on accounts receivable balances. In addition, the Client Account Coordinator will be the main point of contact for accounts receivable and billing questions for the local sales teams, administrative offices and external customers. The ideal candidate is a team player who is detail-oriented, organized and has the ability to develop relationships while displaying excellent customer service. After an initial training period, this position offers an option of a work from home rotation. This position offers a starting salary range of $43,000 - $45,000 per year depending upon relevant experience and skill level. This position is full time and requires normal business working hours of Monday through Friday 8 a.m. to 5 p.m. CST. This is a work from home position that will allow you to work 100% from your home residence in the Greater St. Louis Metropolitan area.  Enterprise Fleet Management offers a comprehensive healthcare package, 401k matching & profit sharing, paid time off, great discounts, and organizational growth potential. Company Overview Enterprise Fleet Management is a privately held, full-service Fleet Management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service Fleet Management program that is just right for each business. With a North American fleet of 700,000 vehicles and growing at almost 12 percent, the opportunity with Enterprise Fleet Management is tremendous. Our business continues to thrive, and we remain committed to the investment in and the development of our people.  We do the right thing by our customers and employees every time and in every situation. Not only is that great for business (as seen in our global growth and success) it’s also great for employees. Responsibilities Research and contact customers on accounts receivable balances on a daily basis via phone and email to obtain payment and negotiate a payment plan when necessary. Act as a subject matter expert for billing and AR by providing timely and accurate responses to escalated issues/questions from both the local office and customersIdentify customers that are in a risky position and provide problem resolution when needed Pro-actively escalate problem accounts to AR Supervisor, AR Manager, and group Finance Managers based on risk / equity position, amount of past due and bad debt impact Complete detailed account reconciliations and apply payments to ensure all rules of asset backed financing are followedPerform account maintenance in PeopleSoft AR in compliance with accounting policiesPartner with other departments and local offices to research and process billing and accounting transactionsReview, research, and clear AR balance sheet accounts Manage banking information of customers for automatic and manual electronic funds transfersOther duties as assignedEqual Opportunity Employer/Disability/Veterans Qualifications Must be 18 years of age or olderMust live in the Greater St. Louis Metropolitan areaMinimum 2 years accounting, billing or AR experienceMinimum 2 years customer service experienceAccounting Software knowledge preferred (Quickbooks, PeopleSoft Financials, etc)Some college coursework in Accounting or Business preferredIntermediate proficiency with MS ExcelMust be willing to accept starting salary range between $43,000-$45,000 per yearMust have the ability to meet all work from home technical requirementsMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the futureCompetency Based Qualifications:ExecutingCustomer ServiceDetail-OrientedProblem SolvingCommunicationResilienceWork from Home (WFH) Requirements:Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required.  Connection latency must be less than 100ms.  (Please validate using a speed test tool such as http://www.speedtest.net/)