Clerk IV - Operations Processing - Repost

MAINE REVENUE SERVICES - OPERATIONS PROCESSING

Clerk IV

Opening Date: March 15, 2024

Closing Date: March 29, 2024

Job Class Code: 0004
Grade: 18
Salary: $19.56-26.18/Hour Includes 1% stipend
Position Number: 016302821

Join the team at Maine Revenue Services where we provide excellent service to the taxpayers of Maine.

This position is assigned to Maine Revenue Services' (MRS') Operations Processing Center (OPC), responsible for the supervision of staff that open and prepare documents for image, data capture tax returns, and process exception returns. Responsibilities require independent judgment, initiative, and discretion to make determinations on varied matters, MRS rules and regulations, and departmental policies and procedures.

While no two days are the same, on a typical day you will:

• Supervise staff assigned to the Mail Processing units.
• Provide back-up coverage for Operations Processing Center Management.
• Plan, assign, review, monitor, and evaluate the work of support staff.
• Coach employees in meeting performance standards.
• Review input/output of information from electronic information systems and develop/implement quality control standards for data input structures and output quality assurance.
• Utilize various workflow monitoring tools to maintain statistical data for operational groups.
• Ensure that unit backlogs are minimal and Maine Revenue Service's service level agreements are met.
• Research and correct problem batches that have failed automated processing. This may include look ups in various MRS systems and/or manual searches for original tax documents within scanned paper files.
• Assess unit needs, recommend, and implement improvements and procedures to meet the work goals. This responsibility will include writing and maintaining unit manuals.
• Participate in interviewing, selecting, orienting, training, and instructing new employees.

To be successful in this role, you should have:

• A proven ability to be flexible and adjust to business needs while balancing multiple tasks and priorities.
• Ability to create, edit/improve and maintain MS Excel spreadsheets for analysis and reporting.
• Strong time management skills and the ability to meet tight deadlines.

MINIMUM QUALIFICATIONS:

Six (6) years of responsible clerical experience to include two (2) years performing supervision or highly independent clerical work.

Preference will be given to applicants who possess:

• At least two (2) years of prior performance management experience to include creating standards and expectations for staff, conducting interim and annual reviews, and disciplinary action.
• At least four years of experience completing workflow management.
• At least four years of experience with electronic inventory management.
• Highly effective communication skills with the ability to identify problems, formulate corrections, and propose recommendations for improvement to senior management.

Application Instructions:

Interested applicants need to apply online by selecting the "Apply for this opening" button along with uploading a cover letter, current resume, and copies of any transcripts or certifications you wish to have considered while evaluating your application. In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes the month and year for any relevant experience listed. Your resume should include the duties and responsibilities associated with each position. Any experience that was not full-time employment should be identified as such.

All job candidates applying for Maine Revenue Services’ positions will be subject to a tax clearance check. To be selected for a position, all returns must be filed, and tax liabilities must be paid in full. The results of the tax clearance check will be documented as part of the selection process.

BENEFITS:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($10,523.28-$12,380.40 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.

• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.

• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($350.40 annual value).

• Retirement Plan – The State of Maine contributes 13.41% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
• Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
• Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
• Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
• Living Resources Program – Navigate challenging work and life situations with our employee assistance program.

• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive four weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
• Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.
• Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role. As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.