Clerical Worker

LAKEWOOD FAMILY MEDICINE
Position Description

Job Title: Clerical Receptionist
Department: Clerical
Reports To: Clerical Manager

SUMMARY
Greets all individuals coming into the LFM facility providing excellent customer service to all.
Speaks with incoming patient or patient’s representative; gathers and enters information required into computer.
Assists exiting patient or representative, views the medical record visit to determine needs and helps schedule all services for the patient.
Assists patients calling the office to schedule appointments.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Intake: Verifies, obtains and changes patient demographic information as appropriate. Collects co-payments and patient balances due and writes receipts as appropriate. Maintains updates to
Insurance and forms in patient records.

Exit: Finds and views patient information, diagnosis and follow up needed by viewing the electronic medical record. Creates and sends appropriate electronic messages to the
Outpatient Scheduling Department for any outpatient services or labs needed. Schedules in office follow up appointments if necessary.

Scheduling: Schedules appointments and procedures according to nature of illness or need for appointment with the appropriate provider utilizing the scheduling software. Answers the telephone, generates electronic messages and sends to appropriate caregiver.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); plus one to three months related experience and/or training. One to two years’ experience in customer service and computers/keyboarding. Must be relatively fast and accurate in computer data entry.

LANGUAGE SKILLS
Ability to read and comprehend instructions, short correspondence, and memos. Ability to write legibly. Ability to effectively present information in one-on-one and small group situations to patients, and other employees of the organization.

MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute money and give accurate change.

REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written or oral form. Must be able to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and listen. The employee frequently is required to sit. The employee is frequently required to stand; walk; occasionally use hands to handle, or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT
The work environment characteristics described here are typical of an office environment and are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Rotating weekends
• Weekends as needed

Experience:

• Medical office: 1 year (Required)

Work Location: In person