Clerical Support Staff (Office Associate, Opt. 2)

Agency : Department of Healthcare and Family Services
Job Posting ID: DF33250
BPIS: 07912 & 11866
Start Date: 11/30/2023
Closing Date: 12/13/2023
Salary: $3,502 - $4,734 Monthly / (Anticipated starting salary for non-state $3,502)
Job Type: Salaried Full Time
County: Sangamon
Number of Vacancies: 2
Plan/BU: RC014
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Posting Identification Number DF33250
Job Posting Details:
The Department of Healthcare and Family Services, Bureau of Collections is seeking Clerical Support Staff to assist the Technical Recovery Section with various complex tasks pertaining to Workers' Compensation, Personal Injury, and Liens and Estates claims. Duties will include receiving, researching, and tracking incoming checks; composing lien letters to attorneys, insurance companies, and department officials; accessing medical and financial information for outgoing notices; processing all incoming mail; reviewing, creating and filing cases accordingly; data entry; and assisting with answering incoming calls. The ideal candidate will demonstrate good verbal and written communication skills and display motivation and initiative. The preferred candidate will exhibit the ability to plan, prioritize, and follow up on tasks to ensure such are completed accurately and timely to achieve set goals to recover monies owed to the department.
HFS values employees with different backgrounds, life experiences, and talents.
State of Illinois employees receive a robust benefit package including:
• Monday-Friday work schedule
• Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
• Competitive Group Insurance benefits including health, life, vision, and dental insurance
• Health, Life, Vision, and Dental Insurance
• Pension Plan
• Paid Maternity/Paternity Leave
• Optional pre-tax programs - Medical Care Assistance Plan (MCAP) & Dependent Care Assistance Plan (DCAP)
• Deferred Compensation Program - voluntary supplemental retirement plan
• Employees earn 12 paid sick days annually.
• New Employees earn 10 paid vacation days their first year of service and can earn up to 25 paid vacation days annually
• Employees earn 3 paid Personal Days annually
• 13-14 paid holidays annually (based on start date)
If you are seeking a new opportunity, and this position appeals to you, please apply today!
At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.
HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.
Job Responsibilities

• Serves as Clerical Support Staff for the Bureau of Collections Services, Technical Recovery Section (TRS)
• Accesses information and processes hospital referrals and trauma letters
• Conducts a variety of complex specialized clerical activities pertaining to the Personal Injury, Workers' Compensation Program and Liens and Estates Units
• Processes all incoming mail and ensures such is distributed to the appropriate staff and/or program
• Acquires ledgers for related Personal Injury, Workers' Compensation, or Liens and Estates cases
• Enters data and processes statistical reports
• Creates electronic and/or hard copy files, files documents, and responds to telephone inquiries
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of high school and two years of office experience
• Requires the ability to keyboard accurately 45 words per minute (WPM)

Conditions of Employment

• Requires the ability to pass a background check
• Requires the ability to utilize and maintain state issued equipment such as a laptop

Work Hours: 8:30 a.m. - 5:00 p.m. Monday - Friday
Work Location: 201 South Grand Ave E Springfield, IL 62704-3803
Agency Contact: HFS.DOFApps@illinois.gov
Job Family: Office & Administrative Support
This position DOES NOT contain "Specialized Skills" (as that term is used in CBAs).
APPLICATION INSTRUCTIONS
Use the "Apply" button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees - a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the "View Profile" link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com - click "Application Procedures" in the footer of every page of the website.
The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• donotreply@SIL-P1.ns2cloud.com
• systems@SIL-P1.ns2cloud.com