Claims Supervisor (Remote-Tx)

SWBC is seeking a talented individual to supervise the staff and activities involved in the accurate processing of mortgage claims to include resolving complex claims, training employees, and overseeing the department in management’s absence.

Essential duties include the following:

• Supervises the staff and activities involved in all aspects of processing mortgage claims to ensure the highest degree of quality, customer satisfaction, and compliance with company policies and procedures to include maintaining work schedules; interviewing for open positions; coaching, counseling and disciplining; and resolves personnel related issues.
• Resolves and provides assistance with complex calls, status questions, problems or client complaints to ensure customer satisfaction to include negotiating the settlement of claims and settling loss claims.
• Trains new employees and keeps staff members informed of new procedures to include ensuring that the claims procedure manual is current and up-to-date.
• Monitors, submits, and coordinates programming change requests with the Business System Analysts to include working with application support personnel to resolve system problems and conducting thorough system validation tests.
• Oversees all aspects and functions of Claim’s processing in the absence of the department manager.

Serious candidates will possess the minimum requirements:

• Some college course work in business, marketing, related field, or equivalent experience.
• Possess a Texas P&C Adjuster’s License.
• Minimum of three to four (3-4) years high-level call center, telemarketing, customer service, quality auditing, or related experience, which includes one (1) year in a team lead, instructional, or training capacity, preferably in an insurance or banking environment.
• Property insurance claims adjusting experience, catastrophe, and/or field experience preferred.
• Working knowledge of mortgage insurance coverage and procedures.
• Excellent negotiation, analytical, and organizational skills.
• Excellent communication (both written and oral), customer service, and telephone etiquette skills.
• Working knowledge of personal computers to include MS Word, Excel, Internet, and AS400.
• Self-starter, be able to work independently and exercise sound judgment.
• Able to sit for long periods of time while executing computer applications and responding to customer phone inquiries.
• May be required to lift 10-20 lbs. of training materials or other documents.
• May be required to stand for long periods of time while conducting training and/or observation sessions.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance
• Wellness program
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• Remote

Location:

• Texas (Required)

Work Location: Remote