Claims Manager

Claim Manager
About Mendota Insurance

Mendota Insurance Company has been providing private passenger auto insurance to customers since 1989. We provide insurance in nine states through over 3,600 independent insurance agents. Specializing in non-standard insurance, we pride ourselves on our superior customer service; our service is what sets us apart from our competitors.

At Mendota, innovation has been a goal since our founding. We currently offer our partner agents many products that help us meet our goal of providing outstanding efficiency and customer service, led by our proprietary internet based platform, Mendota Max.

For the last 30+ years, Mendota has been supporting a cooperative work environment that is lead by a great team of 175 employees nationwide. We take pride in offering a challenging and rewarding work place, which has been proven by the number of employees who have found longevity in their careers at Mendota.

KSA’s (knowledge, skills, abilities):

• Effective verbal and written communication skills.
• Effective people and leadership skills
• Excellent listening skills.
• Complete state continuing education as required to maintain adjuster licensing.
• Ability to work independently.
• Practical thinker and intuitive decision maker.
• Organized yet flexible.

Position Requirements:

General Summary: Lead, support, develop and mentor staff to achieve desired company results.

• Set work performance metrics and expectations, and provide formal and informal evaluation of staff.
• Select, train and motivate staff.
• Demonstrate professional demeanor, high ethical standards and enthusiasm for company goals
• Develop technical expertise as well as analytical and strategic capabilities of team members
• Maximize relationships with Underwriting, Product, Marketing and IT.
• Assign claims and monitor workloads.
• Comply with state specific regulations and state fair claim practices requirements.
• Represent the claim department to our customers, agents, regulatory authorities, and other contacts to promote the Company’s image and mission.
• Review and audit claim files to ensure compliance with appropriate best practices and claim handling file expectations.
• Review state specific insurance industry trends and changes to case law and educate staff on potential changes.
• Participate in individual and department training as needed.
• Perform other duties as required.

Supervisory Responsibility: Claim Representative Trainees, Claim Representatives, Senior Claim Representatives, Technical Specialists

Note: The above description is intended to describe the basic duties and requirements of this position. It is not intended to be an exhaustive list of all duties, responsibilities and skills. You may be asked to perform tasks outside of your usual duties in support of the overall objectives of the organization.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Excellent listing skills.
• Effective people and leadership skills.

Education:

• Bachelor's (Required)

Experience:

• Claim Handling: 5 years (Required)
• Supervisor: 2 years (Required)

License/Certification:

• Adjuster License (Required)

Work Location: Remote