Address
Form of workINTERNAL ONLY
Please Note: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number, and a description of duties performed. To receive Military Employment preference, a copy of the DD Form 214 (member #1 not accepted), NA Form 13038, VA Summary Benefits Letter, or a DD form 1300 must be provided before an interview can be extended. College transcripts, licenses, certifications, etc. must be provided before an interview can be extended. If this information is not provided prior to the interview, your application may be rejected because it is incomplete. Attaching documents to the application is preferred. Resumes do not take the place of this required information.
To learn more about TVC Employee Benefits, please click on the link below:
https://www.tvc.texas.gov/wp-content/uploads/2023/02/ERS-brochure-final-1.pdf
Submitted Through Work in Texas:
Work in Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. CAPPS Recruit: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en
General Description: Performs advanced (senior-level) administrative and supervisory program work. Position will oversee the administration and operations of the assigned office. Work involves establishing program goals and objectives; developing program guidelines, procedures, policies, rules, and regulations; developing schedules, priorities, and standards for achieving program goals; evaluating program activities; developing budget requests; and coordinating program activities. Assigns and supervises the work of others. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. To promote a strong environment, TVC maintains a telecommuting policy. The policy is decided by division and contingent on continued performance.
Essential Duties and Responsibilities:
Oversees the work and activities of staff within the assigned office.
Reviews claims submitted by staff and checks for correct application of laws and procedures.
Plans, implements, coordinates, monitors, and evaluates programs.
Directs and supervises operational administrative activities.
Maintains casework standards and caseload control.
Conducts employee performance evaluations and recommendations for personnel actions.
Assists with development and initiation of training programs.
Consults and trains staff concerning veteran's claims work and related problems.
Prepares or assists in the preparation of administrative reports, studies, and specialized projects.
Provides technical assistance to staff and agency partners to ensure the efficient and effective operations of the program.
Serves as agency liaison to other agencies concerned with veteran rights and responsibilities.
Works with and speaks to community and professional groups to coordinate, improve, and stimulate interest in the program and to secure support for local programs.
Develops and recommends program guidelines, procedures, policies, rules, and regulations, and monitors compliance with policies and procedures.
Participates in the development of program goals and objectives.
Performs related work as assigned.
Work hours other than 8-5 may be required.
Military Crosswalk information:
https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_SocialServices.pdf
Minimum Education: Graduation from an accredited four-year college or university with major course work in social work, business management, political science, or a related field. Experience and education may be substituted for one another. College Transcripts are required, it is preferred they be attached to the application.
Minimum Experience: One (1) year of specialized experience assisting with documentation to determine basic eligibility for benefits or programs.
Additional Requirements: A valid Texas Driver's License must be provided within 90 days of hire. The final candidate must be able to successfully pass federal background checks and obtain accreditation to submit claims with the Department of Veterans Affairs.
Preferred Experience and Qualification:
Honorably discharged veteran.
Experience in filing benefit claims with the Department of Veteran Affairs.
Knowledge of laws, rules, and regulations applicable to the processing of veterans' claims; and of assessment techniques.
Fluent in Spanish
Knowledge, Skills and Abilities:
Knowledge of VA laws, regulations, and the claims process.
Skill in identifying measures or indicators of program and staff performance and in operating a computer and applicable software.
Ability to supervise staff and be able to direct operations with little supervision.
Ability to gather, assemble, correlate, and analyze facts, to devise solutions to problems; to prepare concise reports; to develop and evaluate policies and procedures.
Environmental & Physical Conditions:
Normal office work environment, mostly sedentary in nature. May involve walking; standing; remaining stationary for long periods of time; pulling and pushing; kneeling, stooping, and bending; and safely lifting and carrying items weighing up to 30 pounds. Work involves extensive telephone usage and repetitive hand/wrist/finger motions while using the computer.
Notes to Applicants:
To receive Military Employment preference, applicable source documents must be provided before an interview can be extended. Attaching documents to the application is preferred.
College transcripts, licenses, certifications, etc. must be provided before an interview can be extended. Attaching documents to the application is preferred.
If you require any reasonable accommodation for the interview process, please inform the hiring representative who calls to schedule your interview.
This position has been designated as a security sensitive position. A criminal background investigation will be conducted on the final candidate for this position.
DUE TO THE HIGH VOLUME OF APPLICATIONS, WE DO NOT ACCEPT TELEPHONE CALLS. APPLICANTS SCHEDULED FOR INTERVIEWS WILL BE CONTACTED.
Veterans Information: The Texas Veterans Commission is committed to hiring Veterans and is proud to employ the highest percentage of Veterans among all state agencies. Additional info may apply via the job posting.
AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER:
The Texas Veterans Commission does not discriminate on the basis of person's color, race, national origin, gender, gender identity/gender expression, sexual orientation, marital status, disability religion, or age in employment or the provision of services.
