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Form of workJob Description
**Wanted** Mechanics who are looking to transition to an air-conditioned office environment!! Qualified candidates may have the option to work from home! We are currently seeking motivated individuals to work full-time or part-time Monday - Friday. Our office hours are from of 8:00 a.m.- 6:30 p.m. NO WEEKENDS!!! Flexible Schedule! $2500.00 Bonus after completing 6 months of service. This position receives incoming calls from repair facilities reporting mechanical claims and applies technical expertise to investigate the cause of failure, verify coverage and negotiate fair cost for repairs. Our company location is close to the Miami International Airport. No insurance adjuster license required. EOE/Drug-free workplace.
Qualified individuals must possess:
- Mechanical knowledge in automotive and/or RV repair systems
- Skilled in diagnosing automotive mechanical failures
- Excellent verbal and written communication skills
- Problem-solving skills and a high level of patience
- Ability to multitask
- Proficient typing and computer skills
- ASE certifications or factory equivalent a PLUS!
Responsibilities include:
- Place outgoing and take incoming calls in a fast pace call center environment
- Apply automotive technical knowledge to address each claim
- Verify coverage against requested repairs; verify repair costs of parts and labor using Alldata, Mitchell and other national labor time guides
- Use professional verbal communication skills with callers and written communication skills to document claims
- In some cases assign independent inspectors to investigate claims, review reports and photos to determine applicable coverage
- All other duties as assigned by Management personnel
Salary: $45,000.00 - $70,000.00 per year
Benefits: For Full-Time
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Our philosophy of growth is based on building a strong infrastructure and developing a conscientious and dedicated staff. We have built our business by establishing and maintaining longstanding relationships with our agents, dealers, finance companies, and contract holders. With unsurpassed customer service, claims payment, cutting-edge technology, and a supportive sales force, Phoenix American will continue to exceed your expectations today and in the future.
