Claims Adjuster

Are you looking for an exciting opportunity with an expanding insurance company? Are you eager to prove yourself, be valued, be supported, and have the opportunity to grow? You might be the right person for our Claims Adjuster position. The Claims Adjuster will investigate and process first and third-party claims in a timely, unbiased, and informed manner in compliance with Company policies, state laws, and regulatory performance standards. This position has a hybrid work arrangement working 2 days in the office and 3 days remotely.

Job Responsibilities:

• Evaluate and determine coverage for submitted claims and identify potential coverage issues.
• Conduct comprehensive liability claims investigations regarding moderate exposure accidents involving bodily injury and/or property damage.
• Set, adjust, and monitor reserves.
• Adjust and resolve first-party property claims of minor to moderate complexity submitted by insureds.
• Establish, review, document, and maintain electronic claim files and assure progress toward resolution.
• Manage minor to moderately complex liability claims.
• Proactively maintain an electronic diary system.
• Provide prompt and professional responses to client-broker requests.
• Identify, investigate, and refer to potential subrogation claims when applicable.
• Assess actual damages, negotiate loss settlements, and attend hearings and mediation as needed.
• Proactively identify and communicate discovered risks to Loss Control and Underwriting.
• Participate in Claims Adjuster training, continuing education, and team roundtables as required by department goals and applicable law.
• Provide direction, assistance, and supervision to assigned clerical staff.
• Manage and direct outside claims counsel. Review submitted invoices for accuracy and payment consideration.
• Assign, direct, and manage outside vendors.
• All other duties as assigned.
• Commercial Property and Casualty experience preferred.

Qualifications/Competencies:

• High school graduate.
• 1 – 3 years of Claims Adjuster experience. 
• Above-average communication and interpersonal skills.
• Ability to work independently and remotely, as needed, in a team environment.
• Experience with Microsoft 365 products.

Preferred:

• Bachelor’s degree is preferred, but equivalent industry experience will be considered.
• Pursuit of insurance industry designations (CPCU, AIC, SCLA, etc.)
• Some experience with property claims and some proficiency with Xactimate.
• Experience in handling general liability and commercial auto claims.
• Effective negotiation skills.
• Experience with ClaimsXpress or Guidewire.
• Ability to develop innovative solutions to emerging claim challenges.

Salary Range:

• $52,000.00 - $75,000.00 annually
• Compensation may vary depending on skills, experience, education, and geographical location.
• In addition to base salary, compensation may include an annual discretionary bonus.

Benefits:

• Employees and their families are eligible to participate in CopperPoint Insurance Companies benefit plans including medical, dental, vision, short-term disability, long-term disability, life insurance, a health savings account, a flexible spending account, and a 401k plan.
• We provide some benefits at no cost to the employee (Basic Life Insurance and AD&D at two times an employee’s annual salary, Short- and Long-term Disability coverage, and Employee Assistant Plan).

• Employees will accrue 0.0769 hours of Paid Time Off (PTO) per paid hour, which may total 20 days a year. In addition, employees will also receive 10 paid holidays throughout the calendar year.

Founded in 1925, CopperPoint Insurance Companies is a leading provider of workers’ compensation and commercial insurance solutions. With an expanded Line of insurance products and a growing ten-state footprint in the western United States, CopperPoint embodies stability for policyholders in Alaska, Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Utah, and Washington. CopperPoint Mutual Insurance Holding Company is the corporate parent of Arizona-based CopperPoint Insurance Companies, Alaska National Insurance Company, and other CopperPoint Insurance Entities.

CopperPoint’s culture of compassion extends to the community through employee volunteerism, corporate matching, Board service, program sponsorships, and in-kind contributions. We empower employees by providing 12 hours of paid volunteer time annually and matching their personal contributions to the charities of their choice up to $500 per year. In 2020, CopperPoint employees reported 3,500 volunteer hours.

CopperPoint offers a competitive compensation package and comprehensive benefits package including major medical, dental, and vision, and a wide range of competitive benefits programs, generous matching contributions to your 401(k) plan, generous paid time off, tuition reimbursement, and other education benefits and business casual dress. CopperPoint is an equal employment opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status, or any other characteristic protected by state, federal or local law. CopperPoint maintains a drug-free workplace.

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