About Command|Link
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Role Overview:
Key Responsibilities:
- Support assigned project managers and the PM team in the provisioning of new orders to business customers for internet, voice, and SDWAN services.
- Process carrier orders, including but not limited to, new services, upgrades, moves, changes, and disconnects.
- Ordering Voice Services including Phones & Porting Numbers
- Request & Manage Dispatches
- Manage third-party resources, both internal and contracted, to ensure timely delivery of customer orders meeting specified quality standards.
- Communicate regularly with project managers, providing updates throughout the delivery cycle.
- Prioritize and manage daily workload effectively.
- Drive escalations as necessary to achieve results and act as a liaison for customer or carrier orders.
- Ensure timely and effective communication with customers, vendors, sales teams, and peer organizations.
- Status large project installations, communicating order status accurately.
Qualifications:
- 1+ Years of experience within the telecommunications industry.
- Internet Circuit ordering with Carriers preferred
- VOIP experience strongly recommended.
- Ability to document dependencies and priorities clearly.
- Experience managing escalations independently.
- Adaptability to dynamic environments.
- Strong interpersonal, verbal, and written communication skills.
- Excellent customer service and soft skills.
- Analytical and problem-solving abilities.
- Project management and organizational skills.
- High integrity and ethical conduct.
- Team player with a passion for success.
- Proficiency in Microsoft Office and PC applications.
- Room to grow at a high-growth company
- An environment that celebrates ideas and innovation
- Your work will have a tangible impact
- Generous Medical, Dental, and Vision coverage for full-time employees
- Flexible time off
- 401k to help you save for the future
- Fun events at cool locations
- Free DoorDash lunches on Fridays
- Employee referral bonuses to encourage the addition of great new people to the team