Address
Form of work
SalaryORGANIZATION SUMMARY:
World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.
In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.
POSITION SUMMARY:
Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
The ideal candidate is proficient with technology, has excellent organizational and communication skills, and has experience in the non-profit sector working closely with various stakeholders including local churches, service providers, and Community organizations to ensure program participants have access to essential resources and support services. This role works in tandem with the virtual services team to identify, develop, and map resources and referral partners in every community where program participants are placed (in-kind, education, employment, housing, healthcare, etc.).
Role & Responsibilities
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Create and develop CCE program for virtual services that includes goals, risk mitigation, and program alignment across the Virtual office:
- Assist and/or lead the hiring process for virtual services Church and Community Engagement positions;
- Provide training and ongoing professional development for all new direct reports;
- Establish goals, provide performance reviews and follow-up on individual goals;
- Problem solve with staff and provide regular updates to the Community Engagement Manager;
- Facilitate a team culture based on integral mission principles that integrates Church and Community partners into relevant aspects of work;
- Participate in internal and external meetings.
Architect and manage Community Engagement strategy, metrics, and essential support systems needed to engage key stakeholders:
- Oversee the building of a comprehensive community resource library and connecting it to technology solutions;
- Manage metric/goal progress and the necessary CCE reporting;
- Recruit and maintain partnerships for equipping, advocating, giving, and serving;
- Liaison with national CCE Team Operations Specialist to develop and maintain communication process flows and collaboration lines.
Coach and cultivate team specialists focused on community resource coordination and church partnerships:
- Set quarterly goals and metrics for community partnership development;
- Ensure that the day-to-day coordination of resources is streamlined and easily accessible to both staff and the participants we serve;
- Ensure case management staff are well equipped to support, connect or refer participants to beneficial resources;
- Position Churches of Welcome to integrate effectively with other church engagement activities.
Analyze trends and search for emerging opportunities in new geographies:
- Collaborate regularly with team members to ensure our services are synchronized across the Virtual Services program;
- Conduct comprehensive Community Resource Mapping based on the 9 stability factors by identifying a variety of goods and services available within the community that align with the participants' needs;
- Report forecasts for resource accessibility at all geographic levels and provides an in-depth analysis of the latest challenges and opportunities;
- Work cross-departmentally to increase and build Community Engagement partnership and strategies for programmatic work;
- Meet regularly with Case Management Specialists to ensure healthy resettlement of participants;
- Communicate regularly with service providers to ensure updated and relevant information is available to participants;
- Develop process flows to insure integration of external resources in case management services;
- Other duties as assigned.
Knowledge, Skills, & Abilities
- Demonstrated success working and communicating effectively in a multi-cultural environment.
- Experience in managing a team of five or more members.
- Highly self-motivated and comfortable working independently towards role-specific, department, and office-wide goals.
- Experience in community asset mapping or community outreach preferred.
- Ability to speak clearly and comfortably on the phone with partners and participants, which include people with limited English abilities and/or the use of interpreters.
- Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
- Proven success achieving goals and working effectively with all levels of staff in a fast-paced, multi-cultural environment and ability to provide accountability to ensure objectives are met.
- Experience in refugee resettlement or fluency in immigration issues.
- Previous experience working in a virtual environment preferred
Requirements
- Mature and personal Christian faith
- Committed to the mission, vision, and values of World Relief
- Desire to serve and empower the Church to impact vulnerable communities
- Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
- Personal embodiment and thought leadership in integral mission.
- Minimum 2 years' experience working in the non-profit sector.
- Demonstrated communication skills and ability to communicate with clarity over virtual platforms.
- Expertise with digital communication tools, such as Zoom, MS Teams, and other platforms.
- Strong command of Microsoft Office applications.
- Fluency in written and spoken English
$65,000-70,000
World Relief offers a competitive benefits package (25 hours + per week):
- Medical, Dental, Vision
- Offer 16 company Paid Holidays + 4 additional Personal days per year!
- Paid Sick and Vacation Time
- Paid Parental Leave (12 weeks for qualified employees)
- FSAs: Medical & Dependent Care, & Commuter Funding
- Supplemental Life Insurance (employee, spouse, and children)
- Critical Illness, Hospital Indemnity, and Accident insurance policies
- Legal Shield Insurance
World Relief pays 100% for eligible employees:
- Group Term Life (employee, spouse, and children)
- Long Term & Short-term Disability
- Accidental Death and Dismemberment (AD&D)
- Long Distance Travel Insurance
- Employee Assistance Program (EAP)
World Relief - Retirement:
- 401K & Roth
- WR matches up to 4%, then an additional quarter percent up to 10%
- Eligibility: Full Time (40 hours per week) is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year.
World Relief Discounts (Immediately Eligible):
- Verizon
- Pet Insurance through Nationwide
- Home and Auto insurance through Liberty Mutual
- Working Advantage Discount Program
- Active & Fit Gym Membership
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
- The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.
- Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.
- The employee frequently is required to sit, reach with hands and arms, talk and hear.
WORK ENVIRONMENT:
- General office setting. World Relief also offers hybrid and remote schedules for limited positions.
- Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.
- Year-end archiving activities involve repeated lifting and bending.
- Physical, emotional and intellectual demands
- Equipment used: Employee computer (desktop or laptop), printer, and copier.
- All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.
We are proud to be an EEO/AA employer M/F/D/V.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.
Legal Background in the United States
World Relief is both an equal opportunity employer and a faith-based religious organization. World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person’s race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer.
In addition, physical or mental limitations will not be a factor in the application of World Relief's employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.
Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.
