Child Support Officer (Hybrid)

Job Posting End Date: February 12, 2024 at 11:59pm CSTHiring range: $54,017.60 to $63,460.80 ($25.97 to $30.51 per hour). Starting rate will depend on experience, education, and qualifications. Advancement opportunities exist for individuals motivated to move up within Anoka County.
Come join our team at Anoka County where you can serve your community while enjoying the benefits of work-life balance! This includes 24 days paid of flexible time off and up to 12.5 holidays your first year.
In order to be considered for this position, information to support your answers must be included in your application. A resume attachment is optional and cannot be used in place of this application. Applications must be received by the closing deadline of 11:59pm on 02/12/24 in order to be considered.

• Salary: $54,017.60 to $63,460.80 ($25.97 to $30.51 per hour)
• 2024 Anoka County Salary Schedule Grade 30: $54,017.60 to $72,904.00 ($25.97 to $35.05 per hour)
• 24 days of paid flexible time off and up to 12.5 paid holidays.
• Comprehensive insurance, including medical, dental, vision, flex benefits and more at www.anokacountymn.gov/benefits.
• Medical and dental clinic exclusive to employees, located at the Anoka County Government Center.
• Pension plan and other retirement investment options.
• Advancement/professional development opportunities.

• This position will work primarily at the Blaine Human Services Center, 1201 89th AV NE, Blaine with occasional work being done at the Anoka County Government Center.
• This position may be eligible for flexible work arrangements, including a hybrid work environment, with some days working remotely and some days working in the office.
• Expected work hours are Monday – Friday 8:00 a.m. – 4:30 p.m.

• Manage caseload to ensure the collection of Child Support is in accordance with federal and state regulations.
• Conduct client interviews, gather information, decide appropriate legal action and open new case files. Compile and review evidence prior to legal action. Secure and maintain all necessary forms.
• Collaborate with other agencies to initiate legal action.
• Initiate contact with absent parent(s) and respond to lack of cooperation by oblige, obligor and employers.
• Perform ongoing case management including maintaining information in electronic databases. Update information, correct inaccuracies, and document case activities or related correspondence in case files.
• Monitor and enforce court orders for the collection of Child Support.
• Complete locate activities for case participants and employers.
• Participate in court proceedings, including preparing case documentation, financial calculations and testimony.
• Educate and inform the public and clients about Child Support services.
• Provide customer service over the phone and in person.

• High school diploma or equivalent education
• Two years (2,080 annual hours) of job-related experience
• In lieu of the required education, an equivalent combination of education and experience may be substituted on a year-for-year basis
• Successfully pass driver’s license background check

• Degree in Business Administration, Criminal Justice, Human Services, Paralegal or related field
• One year (2,080 annual hours) or more of customer service experience
• Strong verbal and written communication skills

• Standard office environment
• Vision abilities required by this job include close vision, distance vision, and the ability to adjust focus, such as to work on computers. Ability to see colors, shades, and brightness
• Hearing abilities required for general and phone communication, signals, and machine sounds
• Assignments are sedentary, occasionally alternating between sitting, standing, walking, crouching, and kneeling as required to perform job responsibilities. Frequent wrist and finger manipulation to complete computer work
• Occasional lifting of 10-20 lbs.
• Equipment used includes computers, phones, and standard office equipment
• Occasional travel to other county work sites as needed. Travel between work sites may require driving a county vehicle and/or a personal vehicle
• Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions