Child Support Case Processing Manager - Ses - 73004021

Requisition No: 820686 

Agency: Department of Revenue

Working Title: CHILD SUPPORT CASE PROCESSING MANAGER - SES - 73004021

 Pay Plan: SES

Position Number: 73004021 

Salary:  $52,541.04 - $64,431.00 / annually 

Posting Closing Date: 01/22/2024 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Child Support Case Processing Manager (Revenue Administrator III) - SES

Pensacola

This is an Internal Agency Advertisement

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This position directly manages a team of [02] supervisory and [24] operational team members and is an excellent fit for critical thinkers. If you enjoy working with teams, data and problem solving, this may be the position for you. Your duties would include:

• Working with the Service Center Manager to develop, implement and monitor operational plans.
• Communicating the strategic planning process to team members so that all levels understand the benefits derived from focused strategic initiatives to achieve the top performance for the customers served.
• Providing the Service Center Manager with recommendations for aligning resources.
• Determining resource needs and shift available resources to ensure the highest level of productivity.
• Analyzing existing and new business requirements to determine gaps and provide solutions.
• Providing leadership and direction to service site team members, leading team-based processes in a large site.
• Functioning as administrator, coach, and advisor to team members.
• Providing on-the-job training to team members.
• Providing input for the Other Personnel Services budget.
• Meeting with other managers and the management team to discuss program goals and strategies.

MINIMUM REQUIREMENTS:  

• Currently employed with the Florida Department of Revenue.
• At least two years of experience working in a Child Support Program.
• At least two years of experience in providing customer service and communicating through a variety of methods such as: report writing, public speaking, and written correspondence to resolve inquiries.
• At least one year of experience in supervising staff such as leading teams, giving direction, measuring performance, counseling conflict resolution, professional development, motivating and staffing.
• One year of experience in managing a process such as planning, organizing, coordinating, analyzing performance and reporting.
• At least one year of experience working with spreadsheets, word processing, and database computer software programs such as MS Excel, MS Word and MS Access.

SPECIAL NOTES:

• This position will be housed in the Pensacola Service Center.
• This position requires supervision of staff. The number of direct reports may increase or decrease over time based on program needs.
• Applicants who do not document their experience on their applicant profile/resume will not be considered for this position.

SALARY: $52,541.04 - $64,431.00

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION:Shalonda Brinson, (386) 401-7319, Shalonda.Brinson@floridarevenue.com

SCREENING DISCLAIMER:Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINALBACKGROUNDCHECKS:You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hireor promotionunless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.