Chief Technology Officer (E5758)

Job Summary
IEEE is investing in bright, agile and diverse talent to contribute to our goal of innovating our business and creating a superior customer experience. We're actively seeking a talented Sr Director, Chief Technology Officer to join our Chief Information and Digital Office (CIDO) team reporting to the CIDO. This role can be based out of our Piscataway, NJ headquarters with a hybrid work mode.
The successful Chief Technology Officer (CTO) candidate will ensure the organization's core technology is operating efficiently, securely and in a cost-effective manner. This position will work with leaders to define, implement and support the best technology solutions and processes to meet the needs of IEEE Staff, members and volunteers in core services such as cloud and on-premise infrastructure, networking, help desk, end-user support and office productivity (email, video conferencing, productivity tools, etc.). The CTO will ensure the proper environment is available to support IEEE's digital roadmaps in data, application and operations.
Key Responsibilities

• How You Will Make An Impact
• Define a service-based operational capability based on customer service
• Collaborate with Architecture & Innovation, Delivery, Security and Data teams to ensure IEEE’s operational model supports their respective roadmaps
• Develop and follow ITIL processes and frameworks to establish consistent operational services
• Standardize and drive efficiencies into core services tools and processes
• Investigate create ways to improve the delivery of core services to the organization
• Partner with outside vendors and solutions to improve IEEE’s technology capabilities
• Develop a high-functioning help desk and desk side support capability
• Investigate ways of using digital tools to improve the level of service of the help desk and desk side support teams including the use of AI, Chatbots, Knowledge ware and self-service
• Utilize problem management principles to identify and drive down recurring issues and incidents.
• Drive standards around end user equipment and tools
• Attract and retain talent
• Establish and manage a high-performing team in IEEE’s core services
• Advise recruiting staff on attraction strategy for key roles within the team
• Develop capabilities
• Develop core services roles, skillsets and career paths
• Participate in and ensure performance management discussions
• Support and ensure capability building and training efforts
• Manage stakeholders
• Collaborate with other functions to ensure communication and value attainment
• Manage tight relationship across divisions and functions that make up IEEE
• Galvanize stakeholders for change management
• Manage relationships to start-up and vendors for project co-operation and recruitment

Qualifications Education

• Bachelor's degree or equivalent experience Req
• Master's or other advanced degree Pref

Work Experience

• Bachelor's degree or equivalent Req
• Advanced degree a plus Pref
• 15+ years management role in business Req
• 5+ years in executive/strategy role Pref
• 12-15 years in leading technical teams Req
• 5 years of infrastructure, help desk and networking leadership Req
• 5+ years of public/private cloud management Req
• Well versed in ITIL and COBIT frameworks in a global context Req
• Recognized and respected leader whose name can help attract talent Req
• Strong and proven experience leading and executing an IT Strategic Plan and roadmap Req
• Experience in building and managing cross-functional teams Req
• Experience in large-scale, multi-year transformation and capability building efforts Req
• Experience in digital transformations and effective digital capability building Req
• Ability to execute a strategy across a complex enterprise comprised of numerous divisions and functions Req

Skills and Requirements

• Functional Abilities
• Strong technical project management and leadership experience leading Core Technology functions.
• Strong leadership experience in enterprise or cross-functional role
• Strong change management leadership; influencing skills with suppliers and customers
• Can make tradeoffs in build vs buy, usage, partnering, investment based on a risk-back model
• Knowledge of start-ups sphere and AI market dynamics
• Analytical ability to develop and implement new concepts and tools
• Leadership Skills
• Broad network in technology community
• Effective leader across direct and indirect report structures
• High level of personal maturity and natural authority
• Ability to deal with decision making processes
• Excellent teamwork and ability to galvanize and inspire team
• Strong communication and persuasion skills
• Personal characteristics
• Charismatic people leader, embracing a culture of trust
• Entrepreneurial and proactive "can do attitude”
• Good measure of creativity and social competence
• High energy levels, stress resistance and cultural openness

Other Requirements:
As defined in IEEE Policies, individuals currently serving on an IEEE board or committee are not eligible to apply.
PLEASE NOTE: This position is not budgeted for employer-sponsored immigration support, this includes all persons in F (both CPT and OPT), J, H, L, or O status.
='For information on work demands and conditions required for this position, please consult the reference document, "Physical, Mental, and Work Environment Standards for IEEE Positions." This position is classified under ' + Category I - Office Positions + '.
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'IEEE is an EEO/AAP Employer/Protected Veteran/Disabled
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'Disclaimer: This job description is proprietary to IEEE. It outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management’s right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons. '

Job: Technology

Primary Location: United States-New Jersey-Piscataway

Schedule: Full-time

Job Type: Regular

Job Posting: Mar 21, 2024, 2:57:17 PM