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Form of workPosition Summary
The CIO is responsible for CPC's vision, goals and operations as it relates to activities and departments that are involved with information management. At CPC, this includes technology, the electronic health record (EHR), billing systems, Quality Managment (QM), Contract Monitoring, Credentialing, Corporate Compliance and Data Collection/Outcome Management (see attached Table of Organization).
The CIO will establish, implement and ensure compliance with all related policies and procedures, workflows and standards. The CIO will work closely with the CEO and Executive team on these initiatives and will have primary responsibility for ensuring their success. The CIO will work directly with all related vendors and external sources to guarantee the most efficient, cost effective and excellent outcomes related to systems currently in use. They will keep up to date on emerging technologies and products keeping the end user (staff) in mind in order to ensure the smoothest and most effective work processes possible.
Minimum Qualifications
BA degree in technology, information management or related discipline with five years' experience of which at least 3 would have been in a supervisory role.
Preferred Qualifications
Masters degree in healthcare or related field and 3-5 years' experience with information management functions in a leadership role in behavioral health setting.
Core Responsibilities/Essential Functions including but not limited to:
- Maintain and continually update agency's existing IT plan and infrastructure while anticipating future needs and solutions. Supervise the Director of IT and participate in the hiring, supervision and training of all staff in that department. Ensure that clinical staff are trained and that any barriers to providing excellent clinical care are addressed and resolved immediately.
- Provide analysis, design and implementation of technological solutions that will improve current day to day administrative and clinical operations and work with Executive staff to determine strategy.
- Provide oversight, supervision and direction to the VP and staff who work in the QM department. Work in conjunction with VP of QM and their staff to support data collection and use throughout the agency to inform decision making at all levels. Work with clinical leadership to ensure that all metrics are met and exceeded. Ensure that clinical management utilizes data in their decision making and in their supervision of staff. Assist in coaching clinical supervisors on the best way to accomplish these goals.
- Act as Compliance Officer to perform audits, oversee Corporate Compliance and other safety activities within the agency along with other staff involved in those activities.
- Work with the CEO to create and maintain a Culture of Safety within the agency for all staff and clients.
- Plan and manage activities related to client billing, including supervision of the billing director and their department to ensure compliance with established regulations, current billing requirements, collections, fee setting adjustments, and controls for claim submission and to maximize revenue cycle returns.
- Ensure that communication with leadership and, when appropriate, agency staff is clear and updated as often as necessary to guarantee that there are no barriers to getting work done and keeping staff up to date on new regulations, workflows, compliance concerns, etc.
- Participate in the successful completion and outcomes of surveys including Joint Commission, DOH licensing, CMS audits, etc.
- Participate in negotiations with insurance companies, federal, state and local government around value-based contracting, setting fees and ensuring the Agency's continued financial well-being in future strategic planning.
- Work with the Board on various committees and provide input through the use of data dashboards. Attend Board meetings at least twice yearly. Participate in in the Annual Board retreat.
