Chief Service Delivery Officer

About Flintfox

Flintfox helps you find magic in the margins, giving you enterprise pricing powers so you can analyze, act and automate at speed. We make your pricing, promotion, rebate and revenue management work for you.

Unraveling real-time transactional data can seem an impossible task with today's tech stack. Our intelligent pricing platform untangles this complexity, uncovering actionable intel and unlocking incremental value - providing you with fast and accurate pricing to improve margin and profit on every product. It gives you the competitive edge you need to drive your profits and thrive on a global stage.

Trusted by 225,000 users worldwide, we power more than 12 million transactions every day. As a Gold Certified Microsoft Partner, we natively integrate with Dynamics 365, or can plug into any ERP.

Our Vision and Values

Vision: Digital Transformation and Intelligent Pricing. Simplified.

Values:

Customer: We listen and put the customer first

Impact: We deliver results for our customers, partners, and us

Innovate: We invent to reduce complexity

Collaborate: We are better together

Inclusive: We treat each other as we like to be treated

What you will do:

The Chief Service Delivery Officer (CSDO) plays a pivotal role in ensuring the seamless delivery of our software solutions, maintaining high levels of customer satisfaction, and driving operational excellence across our global Service Delivery teams. The CSDO is a strategic leader who can optimize delivery operations and contribute to the overall growth and success of our organization.

Collaborating with our Executive team, you will work to develop and execute a company strategy. As a leader of global delivery operations, you will evangelize these strategic goals in a manner that fosters a culture of collaboration and inspires a global delivery team to deliver the highest levels of customer satisfaction.

You will develop and implement a comprehensive Service Delivery strategy that enhances efficiency quality, and scalability of Service Delivery processes. Collaborating closely with Service Delivery operations, sales and account management teams, you will drive initiatives improving customer satisfaction and ensuring Service Delivery meets or exceeds customer expectations.

Requirements:

• Proven track record (X+ years) in a senior leadership role overseeing Service Delivery operations within the software industry.
• External knowledge of software development life cycle and project management methodologies.
• Excellent interpersonal and communication skills, with the ability to interact effectively with customers, internal teams, and executive leadership.
• Demonstrate success in implementing process improvements and driving operational excellence.
• Global mindset and experience managing diverse, geographically dispersed teams.
• Hands-on experience delivering high-quality software solutions which includes, but is not limited to overseeing, and optimizing end-to-end Service Delivery operations.
• Proven experience developing and maintaining disaster recovery and business continuity plans for Service Delivery operations that identify and mitigate potential risks ensuring uninterrupted Service Delivery.
• Experience analyzing data and feedback to drive continuous improvement, to define KPIs measuring the success of delivery operations ensuring the effectiveness and success of Service Delivery operations.
• Demonstrable experience developing a nascent PMO; experience implementing best practices for project management, resource allocation, managed support, and customer communication to maximize operational efficiency.
• Demonstrate a high level of emotional intelligence that will allow you to foster a culture of collaboration, provide mentorship, guidance, and professional development opportunities for you team.
• Show a commitment to customer satisfaction through your track record working with global Professional Services teams.

Additional Information:

• Work Location: Home Office – we will consider applications from different locations within the US and Canada
• You must be in one of the following states or willing to relocate to one of the following states to be considered:Colorado, Florida, Washington, Pennsylvania, Georgia, Indiana, Louisiana, Michigan, Texas, Illinois, North Carolina, New York, Ohio, Tennessee, Arizona, Utah, New Jersey
• Ability and flexibility to travel mainly throughout Northern America (Travel requirement – 10 to 25%)

Benefits:

• Medical, Vision and Dental Plans
• Life and Disability Insurance
• FSA - Flexible Spending Account
• Paid vacation and standard holidays
• Training Certification Reimbursement
• Bonus Plan
• Work from home

Flintfox is an equal opportunity employer committed to diversity in the workplace. Offers may be subject to satisfactory security clearance.

For more information about what it’s like to work at Flintfox check out our website www.flintfox.com/careers

Please note you must be legally entitled to work in the USA to be considered for the role.

• Recruitment Agencies - thank you for thinking of us; however, we do endeavour to fill our opportunities through direct channels wherever possible**