Chief Residential Appraiser & Operations Manager

Position Title
Chief Residential Appraiser & Operations Manager
Location
NYCB Plaza -102 (Hicksville, NY)
Job Summary
The Chief Residential Appraiser & Operations Manager (the "Manager") is responsible for leading independent, efficient and compliant valuation practices utilized by Flagstar Bank for all 1 to 4 family real estate related transactions originated and serviced for Fannie Mae, Freddie Mac, FHA, VA, USDA and loans held for investment.
The Manager is responsible for training, mentoring and continued development of existing Appraisal Review and Appraisal Operations Staff, as well as continuous oversight of all valuation related third-party vendors to ensure compliance with applicable regulatory and investor requirements. The Manager will ensure the quality and credibility of valuations written for the Bank and must be well-versed in all valuation related Federal Regulations, USPAP, Agency-Investor Requirements, and State Appraisal Licensing Laws. The Manager will ensure that the Bank obtains high-quality and credible valuations in a timely manner.
Pay Range: $86,200.00 - $125,600.00 - $165,000.00
Job Responsibilities:
JOB RESPONSIBILITIES

• Provide strong leadership to the Appraisal Review and Operations Staff, fostering a highly collaborative environment and a culture of accountability and transparency.
• Manage staff production, delegating tasks appropriately to ensure that department is operating at the highest level of efficiency and meeting all "service level agreements" with internal constituents, while ensuring valuation quality and compliance.
• Continuously seek out efficiency gaps and opportunities to mentor, train and improve skillset of Appraisal and Appraisal Operations staff.
• Ensure the adequacy of staffing levels and necessary expertise.
• Review, advise, and/or write final resolutions on escalations from departmental staff, appraisers, AMCs or internal clients on valuations for various business units throughout the Bank.
• Maintain a comprehensive complaint management process.
• Effectively communicate resolutions to clients, staff appraisers, AMCs, or panel appraisers as warranted.
• Third-party Oversight-Vendor Management - ensure the bank's Appraisal Management Companies (AMCs), integration providers, Third-Party Originators, AIR Compliant Correspondents and valuation vendors are in full compliance with applicable policies and procedures and at acceptable service levels. This includes continuous monitoring, evaluating and scoring vendor performance. Also includes directly addressing quality, compliance and operational issues immediately. This may also include compiling performance metrics, scoring and follow-up discussions at scheduled performance meetings along with the Appraisal Vendor and Audit Manager. Assisting in periodic AMC/vendor audits. Actively involved with selection of platforms or software that enhance the department's performance as needed.
• Timely and appropriately respond to all regulatory requests, as well as requests from Internal Audit and other constituencies as necessary.
• Ensure full compliance with all corporate Policy and Departmental Appraisal and Appraisal Operations Procedures to ensure compliance with investor and regulatory guidelines.
• Provide our internal and external customers with "best in class" customer support and services.
• Attend regular industry meetings keeping abreast of industry issues and changes.
• Implement training for departmental staff as warranted, as well as for other business channels that utilize residential appraisal services.
• Conduct webinar training for panel appraisers as industry changes occur.
• Facilitate national appraiser panel recruitment.
• Lead Appraiser Oversight Committee meetings.
• Participate in appraiser eligibility rebuttal reviews and make final decisions on appraiser eligibility.

ADDITIONAL ACCOUNTABILITIES

• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.
• Actively participate in large bank industry risk networks and with peer risk leaders across other large banks to identify and share best practices to continuously improve the Bank's risk practices.
• Monitor and analyzes market trends, economic factors and regulatory changes to ensure compliance.
• Perform special projects, and additional duties and responsibilities as required.

JOB REQUIREMENTS
Required Qualifications:

• Education level required: Undergraduate Degree (4 years or equivalent).
• Minimum of 20 years of appraisal experience, some of which includes 5-10 years of appraisal review experience, with a minimum of 5 years of experience managing a valuation department, appraisal staff and operations within a regulated institution or Appraisal Management Companies.
• Comprehensive residential appraisal experience on a national level with in-depth knowledge of complex residential appraisal issues.

Preferred Qualifications:

• A Certified Residential Real Estate Appraiser License or Certified General Real Estate Appraiser License.
• Experience in underwriting, credit risk, or regulatory affairs.

Job Competencies:

• Extensive knowledge of applicable regulatory guidance, principles, practices and procedures for $100B+ large financial institutions.
• Comprehensive knowledge of industry, market, economic and regulatory developments impacting Large Financial Institutions.
• Operational knowledge regarding the interaction of various lending channels, the use, functionality and integration of third-party AMC's, Agency Investor's Technology & expectations and the Bank's Appraisal/Valuation Group
• Above-average knowledge and understanding of bank regulations, lending activities, operations, and risk functions in order to effectively perform their job function.
• Microsoft Word, Excel, Outlook, PowerPoint and other frequently used reports and programs is required.
• Strong leadership and planning skills.
• Demonstrated ability in gaining acceptance/support from others while developing and maintaining positive working relationships.
• Utilize excellent communication skills to influence and clearly communicate complex information, both written and verbally. This includes report presentations, group facilitation skills, ability to develop strong professional relationships, and networking both internally and externally.
• Conceptual thinking and analytical skills to analyze complex problems that include interrelationships and dependencies to identify common themes and solutions.
• Some travel required.

Physical demands (ADA): No unusual physical exertion is involved.