Chief Information Officer

Regular_0091408

Chief Information Officer

Vice President/Chief Officer

Salary commensurate with experience

E = Exempt

The Chief Information Officer provides vision, leadership, and strategic direction for technology initiatives, infrastructure and Institutional Effectiveness and Research.
As a member of the President’s Cabinet, the CIO will collaborate and network internally across departments and externally with other colleges and governance bodies, including the NC Community College System Office. The CIO will provide leadership, oversight, and stewardship for all aspects of the college’s technology resources, ensuring integrity and compliance.
The CIO will plan and manage college-wide technology strategy and assets, administer all information system affairs of the college, including administration of infrastructure supporting the learning environment. As a creative analytical person, the CIO will engage the executive team to maintain technology currency, increase system efficiencies, and maximize limited budgets.
In addition, the CIO will be responsible for the Institutional Effectiveness and Research team (OIER). The OIER team strives to foster college-wide continuous improvement by providing access to quality data and information to support compliance with accreditation, federal and state reporting, and grants. OIER also provides quality data in support of strategic planning, college information, and fact-based decision making.

Master’s degree in field related to area of assignment, and eight (8) years progressive responsibility in area of assignment, including two (2) years of management experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Cabinet

Varies

01/04/2024

Yes

1. Develops, maintains, and implements a strategic comprehensive plan for technology that encompasses a multi-campus delivery system.

2. Manage application support for college, including all core college applications (e.g., Colleague, digital storage and retrieval, internal and external websites, and interfaces; telephone systems.)

3. Provides college-wide reporting platform; provides training and/or report-writing support.

4. Develops and administers information technology budget; directs the forecast of funds for staffing, equipment, materials, and supplies. Provides support for analyses of technology-related purchases; develops, prepares, and presents recommendations and reports as requested. Provides cost-benefit and risk analyses for IT spending initiatives. Monitors and approves expenditures. Assures that processes and activities are compliant with audit standards.

5. Establishes service level agreements with end users and monitors IT systems’ delivery and performance. Ensures IT-related policies and procedures meet audit standards. Manage annual IT policy and procedure review and any intermittent review for areas under supervision to ensure that all are approved through the President’s Office, Board, and governing agencies as required.

6. Provides oversight and supervision for internal and external support (ITS Help desk). Provides for support of all in and outbound call campaigns in partnership with other areas of the college such as Recruiting and Marketing or Financial Aid. Responsible for thought leadership on development of metrics and implementation of measures to adequately address and improve service support of technology.

7. For all contact, provides oversight for the development and administration of measures and metrics that identify customer service successes and areas for improvement. Brought forward to Cabinet, reports that identify call volumes and other pertinent statistics.

8. Manages staff, to include daily supervision, performance evaluation, and provision for training and development to assure continued improvements to college operations and customer service provided to students and staff.