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SalaryAbout Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
The city's newest skyscraper located in the heart of the back bay. A cutting-edge 61-storey skyscraper in the heart of Back Bay, Four Seasons Hotel One Dalton Street, Boston is vibrant, modern and stylish. Stay with us to experience a new kind of urban chic, complete with a stunning Wellness Floor and the world-renowned Japanese izakaya-inspired restaurant, Zuma.Four Seasons Hotel One Dalton Street, Boston is searching for a Chat Communications Assistant.
We are seeking eager individuals who are dedicated to creating a memorable experience for our guests through sharing their ideas, exploring creativity and who are enthusiastic about joining a dynamic team!
We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right.
Department & Position Summary
The Chat Communications Assistant is an integral part of the Hotel Team whose main objective is to ensure our guests are well looked after from the start. You will be dedicated to providing exceptional quality service to our guests through our Chat messaging system. You will ensure that all incoming chat messages are answered or routed to the correct department, as well as handle additional administrative tasks throughout your shift. You should also be comfortable providing general information about the hotel in a detailed and informative manor.
- Excellent and unwavering customer service
- Must be able to work all shifts including AM, PM, weekends and holidays.
- Must be fluent in reading, writing and spoken English
- Must be able to analyze guest situations and make suggestions that meets and exceeds the guest’s expectations of the hotel.
- Ability to analyze, prioritizes, organize, multi-task and follow up with a strong sense of urgency.
- Excellent interpersonal, typing and communication skills, as well as a positive attitude.
- Strong working knowledge of computers including but not limited to Microsoft Office and Opera PMS.
- Skills and ability to learn and master multiple software systems.
- 1-2 years’ experience in an administrative setting
- Continuous sitting for majority of the shift.
- Legal work authorization for employment in the United States required.
Some Benefits Four Season E mployees enjoy:
FREE Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days
401(k) Re tirement Matching Plan
Ability to experience our hotels as a guest through the Employee Travel program
Highly competitive salaries and incentives
Educational assistance programs, as well as in-house training workshop for all employees.
Complimentary Life insurance
Vacation & Paid Sick Time Off
Complimentary Employee Meals
And much more!
We look forward to receiving your application!
******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. ******
