Change Management Professional (Merchant Service/Payments Migration)

A global financial services company is seeking a Change Management Professional for their office in Plano, TX.

Merchant Service or Treasury Services/Payments migrations Experience is preferred.

Summary of responsibilities:

• Think critically about client and client coverage impacting changes to ensure coordination across functional partners and seamless delivery of readiness strategies to internal and external audiences
• Provide strategic, consultative guidance to define readiness requirements, obtain stakeholder and other functional partner sign-off on readiness approaches, plan migration activities, and create communications and collateral to support field teams
• Partner with leadership across Payments to organize and assess the impact of change to clients and field teams
• Provide regular status updates and reporting metrics for project readiness; escalate risks and issues quickly and closely monitor until there is a resolution
• Lead cross line of business collaboration to ensure streamlined communications and minimize disruption to the client experience
• Coordinate across team and with our Client Impact Dashboard development team to streamline the data collection process and ensure dashboard data requirements are met
• Support governance approach with key stakeholders

Skills:

• Strategic thinker with the ability to consider end to end client and client coverage team impacts
• Experience delivering complex process improvement and technology initiatives at scale, collaborating with multiple teams / functions, and driving change within large organizations
• Ability to pivot as business and strategy needs evolve; confident and effective problem solver
• Excellent organizational skills, meticulous attention to detail with the ability to multi-task, prioritize competing demands, be versatile and action-oriented
• Confident presenting to leaders, understanding that the work you produce will have a high level of visibility
• Highly responsive with strong business acumen
• Strong written and verbal communication skills
• A passion for the client and employee experience
• Collaborative style to work with multiple stakeholders
• Strong analytical capabilities coupled with the ability to identify issues, gather and analyze data, obtain consensus and implement change
• Strong end-to-end problem-solving skills (defining problems, structuring and building quantitative / qualitative analysis, etc.)
• Excellent communication, writing and organizational skills, meticulous attention to detail
• A passion for the client and employee experience
• Ability to handle multiple priorities and produce successful results in a fast-paced environment
• Demonstrated ability to manage tight delivery timelines, calmness under pressure and adapt to unexpected circumstances - capable of navigating in dynamic and complex organization environments

Requirements:

• 5+ years of experience in payments, technology, e-commerce or financial services. Merchant Service or Treasury Services/Payments migrations experience preferred
• Track record of working with client migrations, merger integrations or product integrations, with specific experience with migration data, reporting and visualization
• Strong stakeholder management and executive-level communications skills
• Experience working in a fast-paced and highly cross-functional organization