Address
Form of workJob Title
CFC SEASONAL ORDER MANAGEMENT ANALYST
Department
Customer Fulfillment Analytics
Reports to
Area Leader
Job Purpose
This team member is a quick learner, adapts to their environment quickly, and has strong problem-solving skills. This person should be organized, self-motivated individual who can multitask between numerous orders while working efficiently.
We are seeking a dynamic, hard-working professional with a strong focus on customer service and a desire to work for a fast-paced, entrepreneurial organization. In addition to exceptional leadership and analytical skills, you must have a “roll-up your sleeves” attitude.
Responsibilities:
· Analyze the in-house order tracking system for late orders
· Help support departments in processing of orders requiring special attention
· Identify and find late orders on the floor, resolve issues to begin processing
· Research late orders in SAP
· Follow processes and procedures for replacement of goods
· Help to solution problem orders
· Assist in identifying gaps in production process that are causing late orders
· Create deliveries and prepare orders for shipping
· Ability to multi-task and prioritize
· Solution orders that involve misplaced items
· Responsible for keeping work area safe and clean daily.
· Monitor closely BI reporting to keep orders moving to meet customer’s expectation
Requirements and Qualifications
· Must be problem solver
· Must have ability to learn and adapt quickly
· Initiative, adaptability, and patience are a must within the role.
· Must have high attention to detail and a very high focus on quality and accuracy.
· Must have computers skills, including experience in Microsoft Office
· Must have a proven track record of punctuality with minimal absenteeism.
· SAP knowledge required
About Sports Endeavors
A family-owned company since 1984, the Sports Endeavors portfolio of brands includes SOCCER.COM, WorldSoccerShop and 431 Sports.
Our team has over 35 years of experience outfitting youth sports teams, players, parents, coaches and fans around the world. We are proud to showcase an unrivaled selection of top-of-
the-line merchandise from the world's biggest brands such as adidas, New Balance, Nike, PUMA, Under Armour and more.
We believe in the power of sport to unite communities and change lives. That's why we created, and in partnership with the U.S. Soccer Foundation, continue to operate Passback, a program that collects and donates gently used gear to players from underserved communities. Passback has redistributed more than one million items to players in need.
Headquartered in Hillsborough, NC, our "home field" is North Carolina's vibrant Triangle region that’s also home to Chapel Hill, Durham and Raleigh.
