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Form of workPOSTION SUMMARY:
Provides direct patient care and assistance with ADLs in accordance with plan of care. Must be able to communicate with all residents, staff and visitors.
EDUCATION REQUIREMENTS:High School Diploma or Equivalent with certification from State of employment.
EXPERIENCE REQUIREMENTS:Certified Nursing Assistant with experience in long-term care preferred.
JOB KNOWLEDGE:Demonstrated ability to perform basic patient care functions; knowledge of safety and infection control principles, basic medical terminology and basic computer data entry skills. Demonstrated skills in CPR techniques.
DUTIES OF POSITION:Customer Service- Customer Service - demonstrates the 10 standards of customer service and organizational values
- Present a professional image: Exhibits a manner that is cordial and respectful. Conservative, appropriate dress, and good personal hygiene.
- Communicate effectively: Timely, attentive, respectful, and clear communication whether verbal, written or body language. Displays control and calmness in all situations.
- Maintain privacy and confidentiality: Respecting others' rights, shares only what others need to know and in only appropriate places, not in public areas or near others without a need to know.
- Anticipate needs, demonstrate initiative, and strive to exceed expectations: Empathize with those who are in need. Seek ways to be helpful to residents, visitors, and the Premier community. Provide superior service by focusing on our customers.
- Be an ambassador for your organization: Be positive and caring as a representative of the Company.
- Be a team player: Support your fellow employees; share your time and talents; be respectful and helpful. Welcome the new member of the department/ unit.
- Know the organization: Seek information; share it with others; always be a resource. Know who is responsible for each area of the Company with whom interaction is needed.
- Assume responsibility for cleanliness: Observe all rules regarding eating. Leave all areas clean and neat. Promote safety.
- Take ownership of complaints: Listen with genuine sincerity, apologize, resolve or report complaint to someone who can resolve the complaint.
- Celebrate Success: Acknowledge your own as well as others' successes. Be proud!! Participate in departmental or organizational activities.
- Mission and Values -
- Shows compassion for others and commitment to helping those who needs assistance.
- Follows compliance program, is sensitive to ethical and compliance issues and appropriately addresses such issues.
- Quality of Work - takes ownership for work and improves work processes and results
- Uses integrity, good judgment and problem solving skills in making decisions.
- Produces high quality documentation as evidence by the following:
- Assist in direct patient care according to the needs of the individual resident per the plan of care.
- Provide personal hygiene care for assigned group of residents according plan of care.
- Provide basic nursing functions for assigned group of residents (vital signs, weights, specimen collection, etc.)
- Assist with nutritional and dietary needs of residents according to plan of care.
- Assist with admissions, transfers, discharges and expirations.
- Report significant changes to Resident Care Coordinator and/or Executive Director.
- Respond to residents' requests promptly.
- Report to person in charge when leaving work area (for breaks, errands, personal needs, etc.).
- Perform all other duties as assigned by Management.
- Takes steps necessary to produce excellent work in any task or job that is assigned.
