Certified Medical Assistant (Cma)

Job Title: Front Desk/Medical Assistant

Department/Location:

Reports to: Practice Manager

FLSA Status: Non-exempt

Direct Reports: N/A

Full-Time Monday-Friday

Duties and Responsibilities

The duties include, but are not limited to:

• Assist with/complete all Front Desk operations and the use of the Practice Management system to ensure efficient patient registration and check out processes.
• Greeting patients and verifying/inputting demographic information into Practice management system.
• Collecting and inputting all valid licenses and insurance information.
• Collecting and posting all co-payments and payments made at time of service.
• Maintaining/organizing patient documents/files
• Answering phones, scheduling appointments, taking messages
• Reconciling co-pays and time of service payments collected daily
• Filing/labeling/sending outbound and inbound faxes
• Maintain confidentiality and use discretion when handling patient’s medical records and information.
• May perform charge entry process.
• Completing referrals for a specialist
• Prior authorization requests from patients and/or providers
• Filing any/all paper
• Rooming patients when checked in and provider is ready to treat the patient
• Performs miscellaneous job-related duties as assigned {keep this for all}

Qualifications or Education, Training and Experience

• High School graduate or equivalent. Computer literacy required.
• 1-2 years of previous customer service/data entry, administrative/office management/clerical experience required.
• Experience of working in the health or other public sector organization helpful, but not necessary.

Knowledge and Skills/Expected Competencies

• Business office procedures
• Grammar, spelling, punctuation, and basic arithmetic
• Medical insurance and medical billing skills
• Operating all office equipment
• Strong organizational and leadership skills
• Answering the telephone in a pleasant and helpful manner and using a multi-line telephone system.
• Establishing and maintaining effective working relationships with patients, employees, and the public.
• Speak clearly and concisely
• Read, understands, and follows oral and written instruction.
• Exceptional customer service skills
• Ability to sort and file materials correctly by alphabetic or numeric systems
• Ability and willingness to help patients with check in or check out process
• Work may require hand dexterity for telephone and office machine operation.
• Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies.
• Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier and such other office equipment as necessary.
• Hearing must be in the normal range for telephone contact.
• It is necessary to view computer screens for long periods and to work in an environment that may be stressful

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work setting:

• In-person

Application Question(s):

• What is your desired pay rate for this position?

License/Certification:

• Certified Medical Assistant (Required)

Work Location: In person