Centralized Scheduling Representative (Call Center)

Job Description:
CENTRALIZED SCHEDULING REPRESENTATIVE
Springfield, Missouri
Centralized Scheduling Representatives work in an office / Call Center environment answering calls for first time clients in order to schedule outpatient and psychiatric services. They are a vital part of the organization and deliver the first impression our clients receive of Burrell.
This is a full-time position with benefits. Monday-Friday 8am-5pm shifts may be available. $15/hour.
Job duties:

• Answer all Referral Office calls; disburse calls to appropriate staff as needed.
• Screen all customer contacts for service need up to and including crisis, process calls accordingly.
• Scheduling customers for their first-time appointment for Outpatient and Psychiatric Services.
• Check availability for Initial Visits, Rafins, and Intra-Agency Requests for Concurrent Services for Outpatient and Psychiatric providers in the Southwest Region. Maintain appointment system and schedule clients appropriately.
• Perform all clerical tasks related to functioning of the office: sending appointment letters, appointment reminders, filing, reports, activity logs, entry of information into tracking systems and timely updates the tracking systems accordingly.
• Staff will use various websites and software systems to verify client insurance eligibility and referral sources.
• Abide by HIPAA guidelines at all times when dealing with customers and co-workers.

Requirements:

• High School Diploma or GED
• Prior customer service, Call Center, or medical scheduling experience.
• A friendly Customer Service mindset and approach
• Excellent written and verbal communication skills
• Excellent organizational skills
• Ability to work with computers
• Ability to work independently
• Excellent typing skills
• Able to establish effective relationships via telephone and personal contacts. Able to follow direction and accept supervision.

What we offer:
Great pay, benefits, and culture. Burrell's dedication to promoting diversity, multiculturalism, and inclusion is clearly reflected in all of our content and across all of our agency. Diversity is more than a commitment at Burrell-it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other fascinating characteristics that make us different.
CALL CENTER
CUSTOMER SERVICE
We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.
Burrell is a Smoke and Tobacco Free Workplace.