Address
Form of work
SalaryOrganization:
SDMC-Sutter Delta Medical CenterPosition Overview:
The primary role of the Central Scheduler is to schedule patients for appointments and procedures at dates in the future for designated areas within the Medical facility. The Central Scheduler performs patient care activities and other unit tasks as delegated by the department Manager/Director to support the interdisciplinary care team.Job Description:
JOB ACCOUNTABILITIES
Department Process
Scheduling Process
Leadership / Teamwork
Clinical Technical Skills
Communication
Professional Growth & Development
EDUCATION
Department Process
- Provides non-judgmental care towards all patients, regardless of lifestyle, race, religion or beliefs
- Clarifies duties with Director/ Manager throughout the day
- Demonstrates good time management / organizational skills by the end of the shift
- Completes clerical / unit activities by the end of the shift
- Demonstrates the ability to handle the assigned workload within shift limits
- Offers assistance to others as time allows in order to complete all work assignments on unit
- Demonstrates flexibility in compliance with staffing and other unit work routines
- Participates in unit performance improvement process as assigned
- Participates in maintaining safe working environment for patient / colleagues
Scheduling Process
- Coordinates scheduling of surgical cases and other procedures as to date, time, surgical suite
- Coordinates scheduling in ancillary units – lab, pathology, Cardiopulmonary, Rehab, Speech ….
- Collects all pertinent data from physician’s office personnel and enters it into the system
- Screens patient to ensure they are candidates for procedures
- Contacts patient day prior to scheduled procedures to confirm appointments
- Demonstrates knowledge regarding types of procedures to ensure appropriate time allowed on schedule
- Demonstrates knowledge of pre-requisites of all procedures – preps, hydration, NPO…..
- Works with proceduralist to ensure proper level loading is occurring. Daily and weekly
- Coordinates physicians requests for specific procedural time and date or offers alternatives
- Informs management of scheduling conflicts in timely manner
- Updates Procedural schedule on an on-going basis
- Updates departments and staff as changes occur
- Informs all concerned departments promptly when case are added to the daily elective schedule
- Assists in the coordination of interpretive services, arrival of patients to deparatments
Leadership / Teamwork
- Is able to anticipate and handle unexpected situations
- Manages multiple priorities systematically, keeping team members informed of the plan
- Is self-directed, resolving minor problems on own and if unable utilizes chain of command
- Fosters a positive attitude towards department and facility. Shows awareness of impact of own behavior on others
- Seeks validation/guidance when necessary to clarify job duties
- Consults Director/Manager when seeking solutions to problems
- Communicates requested changes in scheduling or special needs to appropriate staff and or department
- Deals with interpersonal conflicts directly and in private, reporting irreconcilable differences and unprofessional behavior to Director / Manager in an appropriate and timely manner
- Initiates activities when volumes are low within the unit
- Demonstrate support for team members, to ensure the team accomplishes goals.
- Exemplifies team loyalty
- Seeks out constructive feedback. Shares opinions with respect
- Problem solves independently at their level, escalates when necessary
Clinical Technical Skills
- Demonstrates ability to operate all equipment required to perform job safely, per manufacture guidelines and hospital policy
- Maintains a safe, uncluttered working environment (patient rooms, nursing station) ensures all egresses are easily accessible
- Demonstrates proficiency in the use of the computerized scheduler
- Logs Procedural cases accurately and completely
- Special equipment requests
- Data collection
- Printing / distribution of procedural schedules as required during down time
- Processes patient change information accurately
- Enters patient / procedural charges
- Reports concerns that impact safe patient unit operations to Director/Manager
- Maintains department specific skills
Communication
- Communicates using lines of authority as appropriate to ensure quality patient care
- Answers phone calls courteously and timely
- Accurately takes and delivers phone messages
- Places phone calls to physicians as requested by management in an efficient and timely manner
- Establishes positive rapport with patients, families/support systems, physicians and co-workers
- Communicates with patients, family/support systems in a positive professional manner, answers questions as needed
- Utilizes closed loop communication to ensure messages are received and acknowledged to ensure safe patient care
- Demonstrates courteous oral/telephone skills
Professional Growth & Development
- Accepts responsibility for own actions and takes a proactive approach to problem resolution
- Takes responsibility to become familiar with new process or procedures and to get checked off within required time frame
- Acknowledges own limitations and seeks help when needed.
- Identifies own learning needs and follows through to gain needed knowledge and experience
- Working towards higher education to increase knowledge base
- Participates in unit specific or hospital projects / committees
- Works towards ensuring goals set in prior evaluation are met
EDUCATION
- Equivalent experience will be accepted in lieu of the required degree or diploma.
- HS Diploma or equivalent education/experience
- Associate's
PREFERRED EXPERIENCE AS TYPICALLY ACQUIRED IN:
- Prior scheduling experience.
- Five years acute care experience as a scheduler or Registration clerk.
SKILLS AND KNOWLEDGE
- Must demonstrate the following:
- Data entry and computer skills
- Effective English written and verbal communication skills.
- Medical Terminology
Job Shift:
DaysSchedule:
Per Diem/CasualShift Hours:
8Days of the Week:
VariableWeekend Requirements:
Rotating WeekendsBenefits:
NoUnions:
YesPosition Status:
Non-ExemptWeekly Hours:
0Employee Status:
Per Diem/CasualNumber of Openings:
1Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Pay Range is $31.12 to $39.09 / hourThe salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.
